Vacancy Overview:
This role is responsible for the full underwriting function across Personal Lines insurance within a brokerage. The Underwriter will manage all aspects of the policy lifecycle — including quotations, amendments, renewals, and system processing — while engaging with clients and brokers. The position plays a key role in maintaining underwriting accuracy, client satisfaction, compliance, and operational efficiency.
Duties & Responsibilities:
Internal Business Processes
- Underwrite and process new personal lines business, policy amendments, endorsements, cancellations and renewals timeously.
- Ensure all policy and client data is accurately captured on all internal systems.
- Interpret and apply technical underwriting guidelines and company standards as per various insurers.
- Ensure strict compliance with all internal processes, industry regulations, legislative requirements and all insurer’s operational procedures.
- Assist with internal system testing, audits, and process reviews as needed.
Customer Perspective
- Build and maintain effective relationships with intermediaries, brokers and clients.
- Provide technical underwriting and rating advice on Personal Lines risks.
- Ensure clear, accurate and professional communication on all policy matters within service delivery given timeframes (Queries, new business, endorsements, confirmations of cover, cancellations and renewals) to all intermediaries, brokers and clients.
Financial Perspective
- Apply sound risk assessment practices and pricing to support profitable underwriting as per insurers mandates and underwriting guidelines.
- Maintain high accuracy standards to reduce mistakes and improve cost-effectiveness.
- Contribute to policy retention through proactive renewal management.
Learning & Growth
- Keep up to date with market trends, product changes, and underwriting best practices through product, system, and compliance training.
- Continuously seek opportunities to improve underwriting skills and knowledge.
- Contribute positively to team culture through collaboration, teamwork and knowledge sharing.
Qualifications & Experience:
- Grade 12 (Matric)
- FAIS compliant (RE5) or studying towards it - advantageous
- Minimum NQF4 Insurance related qualification or studying towards it – advantageous
- 3–5+ years’ experience in the short-term insurance industry, with a focus on Personal Lines underwriting within a brokerage
- In-depth knowledge of personal lines products, policy wordings, and pricing structures
- Computer literacy – Microsoft Office
- Tial or Cardinal360 knowledge is advantageous
- Fully bilingual (English & Afrikaans)
- Excellent communication and client service skills
- Strong attention to detail and administrative accuracy
Job Type: Full-time
Work Location: In person
Application Deadline: 2025/07/04
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