The Role
We are seeking a remote, customer-focused professional with at least 3 years’ experience in pest control services to handle calls, schedule technicians, manage urgent bookings, update CRM systems, and support customers, with excellent communication and service skills.
We’re looking for individuals who align with our mission to solve complex property issues proactively, share our vision for trusted, high-performance service, and embody our core values of integrity, craftsmanship, communication, and collaboration.
About Us:
Environ Property Services is a well-established and dynamic company that specialises in Damp, Roofing, Drainage, Pest Control and Restoration! We are a family run business operating in the heart of Fulham, and we have a reputation of providing exceptional services to our customers.
Our innovative and fast paced company prides itself on cultivating an incredible team of motivated individuals who have a passion for excellence.
Are You Ready to Make a Real Impact? Tired of the same old routine in your current role? Feeling like just another cog in the machine?
Break free from the mundane and step into a world where your work truly matters! Join Us in Preserving London's Iconic Landmarks!
Mission Statement
“We solve complex property problems — damp, drainage, pests, roofing, and period restorations through a coordinated team of skilled professionals who communicate clearly and fix issues at the root cause.
Our multi-division structure is built to support one another, ensuring every solution is holistic and long-lasting.
Our mission is to become London’s most trusted property services company for property managers. We believe property care should be proactive, not reactive — driven by great people, great systems, and divisions that collaborate to solve the real problem”
Our Vision
“To become London’s most respected and reliable property services brand—where trusted
workmanship meets high performance, and every team member operates at Priority Green
standard in client care, craft, and company culture.”
Our Values
Our culture is our competitive advantage. It sets the tone for performance and shapes how we are perceived externally. In alignment with our Mission and Vision, the following core values are non-negotiable -
We are committed to hiring, developing, and retaining individuals who consistently embody Communication, Integrity, Craftsmanship, Proactivity, Humility and Respect, Collaboration, and Responsibility.
Minimum Requirements:
- The successful candidate must be located in South Africa, working UK hours.
- Minimum of 3 years of customer services experience in pest control / property services industry.
- Project administration, planning & scheduling / coordination of works experience.
- Laptop, reliable, stable internet connection with backup power during loadshedding. (a laptop can be provided)
- Excellent customer service background essential.
- Ability to assess and prioritise job urgency and technician availability.
- Excellent time management and multitasking abilities.
- Strong communication, organisational, and reporting skills
- Ability to monitor job completions, follow-ups, and SLA targets.
- Disciplined to work remotely.
Duties & Responsibilities:
- Answer incoming calls from customers, providing professional and helpful support.
- Sell pest control services confidently over the phone or via email (full training provided).
- Respond to customer emails in a timely and professional manner.
- Communicate effectively with colleagues, including office staff and field engineers.
- Schedule and manage works in technician diaries, ensuring efficient routing and workload balance.
- Follow up with field engineers to confirm job completions, gather updates, and ensure customer satisfaction.
- Coordinate urgent/emergency bookings by prioritising jobs and reassigning where needed.
- Update CRM systems with job notes, customer information, and service reports.
- Generate upsell opportunities by identifying customer needs and recommending additional services.
- Liaise with customers to confirm appointments, give treatment prep advice, and handle complaints professionally.
What We Offer:
- Fixed Hours with Overtime Options: Work from 8 am-5 pm UK hours (9am-6pm South Africa), Monday to Friday, with some flexibility to work weekends when needed.
- Competitive Salary: R228 000 per annum, with additional earning potential through commissions.
- Professional Growth: Continuous personal and professional development opportunities.
- Benefits: Remote work from South Africa, 28 days paid holiday (inclusive of UK bank holidays), Health & wellbeing programme.
- Dynamic Work Environment: Be part of a young, fast-paced, and dynamic team making a real difference in London.
If you're ready to take your career to new heights and be part of a team that's transforming London, one property at a time, we'd love to hear from you. Apply now and join the Environ Property Services Ltd family!
Job Types: Full-time, Permanent
Pay: From R228 000,00 per year
Experience:
- customer service in pest control/property services industry: 3 years (Required)
- Project administration: 2 years (Required)
- planning & scheduling of works: 2 years (Required)
- coordination of works: 3 years (Preferred)
Location:
- South Africa (Required)
Work Location: Remote
