Introduction
Unicare is currently seeking to appoint a Pharmacist Assistant QPB that is passionate about customer service. The role will be based at Unicare 24 Hour Pharmacy in Bassonia and will report to the Dispensary Manager.
Job description
Job Objectives:
· Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines
· Dispensing of scripts and or any other claiming/capturing related procedure
· Accurate and complete handling of all profiles worked on
· Interact with health care professionals where needed
· Problem solving and follow up of queries
· Interact with customers via telephone or other means regarding medication and Healthcare Services
· Handling of queries regarding prescriptions
· Patient Profile management
· Assist with Chronic authorizations in collaboration with the medical aid team
· Liaison with all other departments
· Ad hoc requirements as per operational requirements
· High standards of customer service and care
· Efficient stock control and administration, including repacking of medicine
· Efficient dispensary administration
· Accurate compounding
· Provision of general health advice
· High standards of housekeeping and merchandise display
Knowledge:
· Product knowledge (including OTC)
· SAPC and relevant legal knowledge
· Sound knowledge of the chronic authorization process and procedures
· Customer service orientated
· Ethical working practice and compliance
Skills:
· Computer literacy (MS Office)
· Service orientated
· Team Player
· Integrity
· Accuracy and attention to detail
· Be able to use initiative in order to provide patient satisfaction
· Effective time management skills
· Adaptability
· Positive attitude
· Be able to work under pressure
Competencies:
· Adhering to Principles and Values
· Working with People
· Delivering Results and Meeting Customer Expectations
· Following Instructions and Procedures
· Relating and Networking
· Planning and Organising
Minimum requirements
Experience:
· Minimum 1 year in the role of Pharmacist Assistant Post Basic
· Retail Experience
Education:
· Further Education and Training Certificate Pharmacist Assistance (Essential)
· Valid registration with SAPC
Job Type: Full-time
Work Location: In person
