Job Description
The successful candidate will be responsible to plan, manage and monitor the implementation of pre-owned vehicle sales activities and processes in order to enhance service delivery and maximise profits
Position Overview
Specific Role Responsibilities
Implement and manage end-to-end processes.
- Define standard operating procedures (SOP's).
- Monitor and report on progress against operational plan and make adjustment where required.
- Resolve problems with the necessary discretion and guidelines.
- Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities.
- Contribute to the development of the appropriate strategy and set target within area of accountability.
- Manage operational risk and risk mitigation initiatives.
- Adhere to current legal compliance, e.g. FICA regulation, POPI Act and Consumer Protection Act (CPA) and others.
- Maintaining content on digital and social media platforms in accordance with OEM/Importer and organisational standards.
- Plan and organise sales outputs through assigning sales priorities and continuously reviewing and adapting targets and quality to achieve objectives and goals.
- Ensure vehicle stock is managed in accordance with company /OEM/ Importer policies.
- Educate customers on products and services, ensuring acquisition and retention of customers thereby improving sales, revenue and customer base.
- Establish and sustain business and OEM/Importer relationships.
- Initiate and structure sales deals to ensure maximum profits of vehicles sales are achieved.
- Plan and manage financial activities in line with approved policies, processes and procedures.
- Manage, monitor and report on budget variances and provide solutions.
- Maximise rebates and ensure payments from OEM/Importer.
- Ensure that the assets, resources and equipment are managed in a manner that enhances cost-effective utilisation.
- Plan, manage and monitor processes to ensure customer service excellence.
- Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business.
- Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for customer feedback and exceptional service delivery.
- Manage CRM processes and procedures
Qualifications and Experience
- Higher Certificates and/or Advanced National (Vocational) Certificates in Sales and Marketing, preferably;
- Over 4-6 years experience in the motor sales industry;
- 3 years supervisory experience with a proven track record of managing a floor of 20-30 units
Skills and Personal Attributes
- Apply selling techniques for parts
- Business and Operations Management
- Conflict Management
- Customer Service
- Developing Sales
- Fleet Sales Management
- Functional Policies and Procedures
- Governance, Ethics and Values
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