Position Type: Full-Time
Working Hours: Standard business hours (Pacific Time – PST)
About Pavago
At Pavago we are currently hiring a Maintenance Specialist for one of our clients in the property management industry. This role is perfect for someone who thrives in a fast-paced operations environment, communicates clearly under pressure, and is highly organized when managing multiple work orders and stakeholders.
Responsibilities
Work Order Management
- Review, triage, and manage incoming maintenance requests from tenants and owners
- Prioritize tasks based on urgency and coordinate effective solutions
- Act as the central point of contact between tenants, property owners, and vendors
- Provide regular updates to owners regarding work order progress and outcomes
- Engage with vendors to schedule repairs, track ongoing tasks, and ensure quality delivery
- Maintain strong relationships with service providers to streamline operations
- Participate in weekly maintenance meetings to align priorities and troubleshoot recurring challenges
- Share insights and propose solutions to improve overall maintenance workflows
- Maintain accurate records of work orders, updates, and resolutions
- Utilize internal systems to document timelines, vendor communication, and outcomes
- Strong Communicator: You clearly convey updates and instructions across tenants, owners, and vendors
- Organized & Detail-Oriented: You excel at managing competing tasks without losing track of the details
- Stress Resilient: You stay calm under pressure and work efficiently even when multiple urgent tasks arise
- Problem Solver: You proactively identify maintenance issues and coordinate fast resolutions
- Collaborative Attitude: You thrive in a team environment and contribute meaningfully during meetings
- Minimum 2 years of experience in property maintenance, property management, or a related field
- Familiarity with property management tools such as Slack, Property Meld, Appfolio, LeadSimple, and Zinspector
- Excellent verbal and written communication skills with a service-oriented mindset
- Strong organizational and time management skills under pressure
- Experience working closely with operations or maintenance teams
Your day begins by reviewing the queue of incoming maintenance requests, carefully prioritizing urgent needs. You communicate with tenants and owners to gather key information, then coordinate with vendors to schedule repairs. Throughout the day, you provide updates to stakeholders, track the status of open work orders, and ensure that service quality meets expectations. During weekly team meetings, you share feedback, resolve operational pain points, and align on top priorities for the week. Your communication, organization, and focus keep the maintenance department running smoothly.
Interview Process
- Initial Phone Call: Brief conversation to assess your interest and background
- Video Interview: 30-minute deep dive into your experience and qualifications
- Final Client Interview: A discussion with the client to align on expectations and culture fit
- Background Checks: Reference and employment history verification
If you enjoy working in dynamic environments, managing maintenance operations, and fostering clear communication between tenants, vendors, and property owners this is the role for you. Join a fast-growing team that values your coordination skills and professional presence.
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