Role:
Prophix Application Support Analyst
Salary: R25k – 35k depending on experience level.
Candidates must have:
- Certification in Prophix Detailed Planning & Management
- Certification in Prophix Financial Planning & Analysis.
- Certification in Prophix Financial Consolidation.
- Certification in Prophix Data Integration.
- At least one year work experience in Prophix Support
- Must be South African citizen
1.1. Support Activities:
- Provide technical, product expertise and guidance to PROPHIX Customers, partners and internal staff for technical issues.
- Resolve customers' technical and product-related issues within service levels, and in accordance with our Customer Support Service Guide.
- Work independently and proactively to manage customer issues and to ensure a positive customer experience.
1.2. Customer Management:
- Maintain customer communication while issues are open, regardless of issue escalation.
- Manage customer expectations regarding issue priority, resolution time and workaround acceptance.
- Proactively communicate with customers to ensure a positive customer experience.
1.3. Diagnostic and Problem-Solving Skills:
- Conduct detailed technical diagnostics of customer issues.
- Leveraging internal knowledge base, technical resources and supporting staff
- Resolve or escalate customer issues.
1.4. Internal Documentation:
- Accurately document all customer interactions related to a customer issue in the
- Issue tracking software for knowledge transfer and future use
- Use a knowledge centered approach to resolving customer inquiries and contribute to content development.
- Completion of Timesheets
Please apply using the following link:
https://forms.monday.com/forms/663cc38d1ea70889b8478e553af09858?r=use1
Job Type: Full-time
Pay: R25 000,00 - R35 000,00 per month
Work Location: Remote
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