We’re on the search for a vibrant, well-spoken, and passionate Quality Assurance (QA) agent who will be responsible for ensuring that quality standards and excellent customer service levels are maintained
- Monitor and review call centre agents' adherence to processes and systems, addressing identified risks.
- Evaluate telesales and customer care approaches, providing quality ratings and identifying training needs.
- Give feedback to underperforming agents through Team Leaders.
- Ensure consistent, friendly interactions with customers and colleagues.
- Interact respectfully and professionally with all stakeholders.
- Show a willingness to learn and improve, ensuring continuous self-development.
- Maintain a positive work ethic, including multi-tasking and efficient task completion.
- Grade 12/Matric
- 3-4 years of call centre experience
- 1 year QA experience (preferred )
- Multilingual Proficiency
- Strong listening skills
- Effective internal communication
- Teamwork abilities
- Knowledge of National Credit Act (NCA)
- Familiarity with POS systems, voice retrieval systems, debtors' processes, and Microsoft Office.
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