The Discovery Health Systems (DHS) is a world class software development house that enables the Discovery Health Business to use digital transformation as a competitive advantage. It focuses on rapid quality software delivery. Innovation and excellence are key attributes to all our initiatives. The skills and expertise in the team allows a diverse product development on all strategic, tactical and operational changes. Our environment is fast-paced and demands energy, drive, enthusiasm, ownership and creativity, but it rewards with an extremely fulfilling and stimulating environment that actively supports career growth and development.
Key Purpose
Primarily handling Problem Incidents on the SNOW(Service Now) system raised by the Problem Management team (though may encompass other channels such as email or face to face interaction) by using knowledge of Discovery Health products, rules and systems to determine the validity of the reported issue. To facilitate this, the use and/or creation of ad hoc SQL / PLSQL reports to identify scope and risk of correctly reported problems is required. If issue is not a training issue or a known system function, then log this issue with the appropriate steam in the HBS / or even broader DHS team for correction with the BA/ Developer involved in the project/change. Impact analysis of said problem is also required.
- Problem analysis and investigation of reported problems using technical tools eg: SQL
- Clear up ambiguity regarding a problem by using in depth analysis
- If required, revert to stakeholders if technical issues require business decisions to proceed and answer any queries from the development team.
- Identify the cause of unexpected system errors and run the Impact analysis
- Liaise directly with developers and development managers to arrive at solutions
- Solution proposal
Personal Attributes and Skills
Behavioral skills
- Tenacity, Stress management, Persuasion, Client orientated, Analytical thinker
Technical Skills
Education and Experience
- Matric and/or relevant IT qualification
- Oracle SQL/PLSQL
- Product knowledge and understanding of the IT environment
- Minimum 3 years’ experience in an IT environment or Health Insurance Industry
- Understand SDLC process
- Technical knowledge of MS Office, CA (preferable) and Paradigm (preferable
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
