Job Description
MotorHappy is a world leader in its field of specialisation offering a variety of financial products for motor vehicles. MotorHappy aims to creatively solve problems and add value to people by ensuring Mobility for Good.
MotorHappy forms part of the Motus Group, a leading JSE listed Company in the Automotive Industry where performance is driven by three keystones, 1. Leaders, 2. Innovation & 3. Customer Champions.
MotorHappy is seeking to employ a qualified and experienced Policy & Query Administrator. The successful candidate will join a dynamic and highly skilled Policy & Query Administration Team.
The successful candidate will report directly to the Policy Administration Manager .
Position Overview
The Policy and Query Administrator will be responsible to provide a full range of customer services duties as well as underwriting support to satisfy the needs and expectations of the organizations clientele.
Specific Role Responsibilities
- Provide administrative support to customers and other strategic partners
- Handle queries and provide resolutions to such queries
- Following up on queries/cases until resolved
- Ensuring customer satisfaction is always met
- Ensure optimal service delivery by answering all requests for assistance e.g., emails and telephone
- Manage accounts
- Perform data entry
- Print and check policy schedules
- Ensure that client’s data is always kept up to date
- Provide underwriting support
- Create endorsements and quotes
- Increase policies annually
- Up sell products to existing clients
- Accurately logging cases on the system
- Retain clients that wish to leave
Qualifications and Experience
- Grade 12 / NQF level 4
- FAIS accredited
- Short- term insurance experience (i.e. Motor Comprehensives insurance) within a Customer Care Role -adventitious
Skills and Personal Attributes
- Criminal and Credit Clear
- Own transport or reliable transport
- Excellent telephone skills with professional telephone manner, commercial acumen, and the capability to communicate with enthusiasm and drive
- Excellent communication skills (verbal and written) – Good command of the English language
- Assertive
- Ability to multi-task – excellent time management
- Accuracy and attention to details
- Ability to work under pressure
- Sense of urgency deadline/ driven
- Team player and & can work independently
- Computer literate
- MS Word
- MS Excel
- MS Outlook
- Own and live up to Company values
