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Readvertisement Diagnostic Technical Representative Global Grade 10

Barloworld Equipment
R 231 300 - R 292 878 a year
Rustenburg, Noordwes
3 weeks ago

Key Output

  • Ensure improved product health for all products in area of responsibility.
  • Provide support for new product introduction.
  • Present product issues to management.
  • Assist artisans and TA’s with complex troubleshooting on machines and components.
  • Do failure analysis on failed components and parts.
  • Compile comprehensive condition and failure reports.
  • Compile informative product issue reports and address to Service Engineering and management.
  • Ensure latest product updates are shared, issued and executed.
  • Provide expert technical support for Warranty resolution and 1 hour training sessions.
  • Ensure effective self-management and performance ownership.
  • Ensure resolution of product issues according to Service Letter guidelines.
  • Negotiate with Caterpillar on Warranty issues.
  • Interact with SEENG and Caterpillar on product issues.
  • Monitor product health ,Carry out field follow projects
  • Remotely and physically troubleshoot complex failures on machines

Qualification, Experience and Competencies

Minimum requirements:

  • Grade 12 / N3
  • Qualified Artisan. [Mechanic in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic)
  • Must have completed Caterpillar Advance certification.
  • Minimum of 12 years post-apprentice/learner ship experience of which 5 years should be field service] (external candidates)
  • Minimum of 3 years’ experience as a Technical Analyst.
  • Exceptional knowledge of product operating systems, testing and adjusting, and troubles shooting.
  • Exceptional trouble shooting, problem solving and failure analysis skills.
  • Be able to compile accurate and professional reports (Failure and conditional)
  • Understand impact of site severity conditions and how it impacts machine health.
  • Demonstrated practical and theoretical knowledge transfer skills.
  • Sound interpersonal relationship skills.
  • Computer Literate (MS Office & Caterpillar systems)
  • Familiar with the use of Service Technician Workbench
  • Familiar with Caterpillar Websites (e.g. SIMSI, PIS, DSN, etc.)
  • Business communication and presentation skills.
  • Planning and prioritizing of tasks.
  • Understand the BWE Quality system.
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