This role is responsible for welcoming visitors both in person and over the telephone, by providing courteous greetings, referring queries and maintain security by following procedures. Furthermore, the position plays an important role in health and safety at our Head Office.
RESPONSIBILITIES
Manage Switchboard
- Answer incoming telephone calls timeously and within agreed quality standards.
- Determine the purpose of callers and forward incoming phone calls to appropriate staff/department.
- Take and deliver accurate messages.
Manage Reception
- Receive visitors at the front desk by greeting, welcoming, directing and announcing them appropriately to staff.
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook and issue visitor badges where applicable).
Manage Deliveries
- Manage incoming and outgoing deliveries.
Manage Meeting rooms
- Manage meeting rooms including technical works as per requirements.
SHEQ
- Assist head office SHEQ team with health and safety related administration.
- Assist with first aid and fire marshal duties.
Perform ad hoc duties
- Provide administrative duties as and when required.
- Assist with special project requirements as and when required.
Booking venues
- Assist in booking venues for events and meetings.
- Go for site inspections at the venue selected.
- Assist in coordinating events and meetings with the selected venue.
Office Operations
- Overseeing office supplies, maintaining office equipment, and ensuring a clean and functional workspace.
QUALIFICATIONS
- Grade 12
- Relevant call centre / reception / administration qualification will be advantageous
EXPERIENCE
- 3 – 5 years previous experience working in a similar position in a corporate environment
- Customer care experience (advantageous)
SKILLS, QUALITIES AND ABILITIES REQUIRED
- Excellent verbal and written communication
- Health and safety training is advantageous
- An energetic approach
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