Job Advert Summary
To deliver a warm, professional, and efficient welcome to all guests and visitors. As the first point of contact, the receptionist ensures a seamless, memorable experience from arrival to departure, embodying the hotel’s commitment to outstanding service.
Minimum Requirements
- Exceptional communication and interpersonal skills.
- High level of professionalism and grooming.
- Friendly, patient, and service-oriented demeanor.
- Ability to multitask and remain composed under pressure.
- Meticulous attention to detail.
- Strong team player with a proactive attitude.
- Basic computer literacy (MS Office, email, PMS).
- Grade 12 / Matric certificate required.
- Hospitality-related qualification is advantageous.
- Previous front desk or guest services experience in a hotel setting preferred.
- Familiarity with hotel software systems (e.g., Opera PMS) is a plus.
Duties and Responsibilities
- Welcome all guests with professionalism and warmth upon arrival and departure.
- Perform accurate check-in and check-out procedures using the Property Management System (PMS).
- Address guest inquiries, requests, and complaints promptly, courteously, and effectively, escalating when necessary.
- Respond to telephone calls and emails in a timely and professional manner.
- Process guest payments and manage billing with attention to detail and accuracy.
- Maintain thorough knowledge of room availability, hotel amenities, special offers, and local attractions.
- Liaise with other departments (Housekeeping, Maintenance, etc.) to ensure guest needs are met efficiently.
- Keep the reception area clean, organized, and presentable at all times.
- Carry out administrative tasks, including filing, report preparation, and shift handovers.
- Adhere to all safety, security, and operational procedures.
Report job
