Who we are
We are a leading real estate services company that combines global standards with specialised local knowledge to create customisable high-performance solutions for our clients. We advise property owners and occupiers on every aspect of their property strategies and assist them in the development, buying, selling, leasing, valuing and management of their assets. Our dedication to quality and excellence sets us apart in the industry.
Why choose us
Be part of a forward-thinking culture that values entrepreneurial spirit and celebrates your best work. Collaborate with talented property professionals, leverage unparalleled resources, and enjoy opportunities for both personal and professional growth. At JHI, your contributions are encouraged and celebrated, ensuring a rewarding journey as you advance in your career.
About the role
As a receptionist at our company, you will receive and handle walk-in clients and visitors and to answer switchboard in such a way that it projects a professional image of the centre and maintaining a pristine reception area, responsible for controlling the bookings for meeting rooms.
General administrative support in terms of procurement administration will also form part of this position in supporting the centre management team.
The candidate will also be required to work as Customer Services Officer over some weekends or public holidays at the Information Kiosk and gift cards sales to walk-in customers and bulk gift card sales would also be part of the ad-hoc function.
This position is instrumental in engaging tenants monthly in obtaining sales figures each month, in conjunction with the Customer Services Officers.
What you will bring
Inherent requirements for the position (non-negotiable)
- Grade 12 or equivalent
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3 years relevant experience in an administrative environment.
- Experience on managing a switchboard
- Retail shopping centre experience
- Excellent telephone etiquette and communication skills.
- Computer literacy (MS Office)
Additional demonstrable requirements:
- Methodical approach to tasks and attention to detail.
- Ability to work collaboratively as part of a team.
- Ability to multitask effectively and manage multiple priorities.
- Strong interpersonal skills for engaging with clients, visitors, and team members.
- Strong administration skills.
What you will be doing
You will be responsible for the following:
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Receive walk-in enquiries / complaints from members of the public and direct and assist accordingly
- Assist the Security, Cleaning and Parking contractors with all requests.
- Give directions to the public (walk-ins) re the location of specific offices.
- Wheelchair bookings (where relevant)
- Receive tenant enquiries / complaints, (via telephone / in person / in writing).
- Log complaint / request on the Call & Query System and assign the query to the appropriate person.
- Follow up on progress of action, if feedback has not been received before deadline.
- Reception duties at front desk of office reception (public/tenants/contractors)
- Operation of Switchboard
- Update emergency contact numbers and tenant telephone numbers.
- Take and relay messages for building staff.
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Make bookings for auditorium, where applicable
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Liaise with service providers where applicable
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Send circular letters to clients during break-downs (example: air-con/lifts)
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General typing for the Building Manager
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Send, sort and distribute post
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PA announcements where applicable
- Assist all teams where required
JHI is committed to striving for diversity and equitable representation in our workforce. Preference may thus be given to suitably qualified candidates as identified in our employment equity plan. Persons with disabilities are encouraged to apply.
