Location: Cape Town,Western Cape,South Africa
Welcome to Frontline Managed Services® – where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence.
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Position Overview
An exciting opportunity exists for a seasoned and proactive Regional Human Resources Manager to support our growing team in South Africa. Based in Cape Town, this individual will be responsible for managing the full spectrum of Human Resources operations for the region, including monthly payroll processing. The Regional HR Manager will report directly to the Vice President of People and Culture, located in the United States, and will work a schedule aligned with when many of our South Africa based employees are in office
Daily work schedule 2:00 PM – 11:00 PM SAST
In addition to regional responsibilities, this role will actively contribute to global People & Culture initiatives, with a focus on enhancing employee engagement, process efficiency, and organizational effectiveness.
Duties and Responsibilities:
- Own and manage all aspects of HR operations in South Africa, ensuring effective and compliant execution of HR practices
- Process monthly payroll accurately and in a timely manner; coordinate with payroll vendors to ensure compliance, reporting accuracy, and timely submissions
- Assist with the development and execution of HR strategies and initiatives in alignment with the overall business strategy
- Act as a key business partner to local and global leaders by advising on workforce planning, policy interpretation, and employee relations
- Lead onboarding and offboarding processes to ensure a positive employee experience
- Ensure compliance with local labour laws and internal policies; manage employee contracts, job descriptions, and statutory reporting
- Lead disciplinary and grievance processes and represent the company in CCMA matters when required
- Support the design and execution of performance management, employee engagement, and retention strategies
- Collaborate with the training team to support learning and development initiatives, including compliance training, leadership development, and career pathing
- Facilitate Employment Equity planning and reporting; coordinate quarterly EE committee meetings
- Maintain accurate HR records and produce monthly metrics and analytics to support strategic planning
- Promote a positive workplace culture aligned with our core values, and lead wellness and culture-related programs
- Actively participate in regional and global People & Culture initiatives as a key representative of the South Africa region
- Build strong internal relationships, serve as a coach and mentor to managers on people-related matters, and provide HR policy guidance as needed
Required Skills and Abilities:
- Bachelor’s degree in Human Resources Management or related field (NQF Level 7)
- 5–8 years of experience managing HR operations, preferably in a multinational or service-based organization
- Strong knowledge of South African labour legislation including BCEA, LRA, EEA, and CCMA processes
- Proven experience in HRIS systems and payroll systems (required)
- Strong understanding of payroll compliance requirements and monthly payroll processing procedures in South Africa
- Demonstrated experience managing HR operations end-to-end (recruitment, onboarding, employee relations, performance management, training, and exits)
- Experience managing or participating in cross-regional or global HR projects is a plus
- Professional HR designation (e.g., SABPP, IPM) is a plus
