Regional Key Accounts Manager

Job Overview

Regional Key Accounts Manager required in Cape Town.

Is your strength building strong client relationships, leading operations, and spending time face-to-face with customers?

Our national client, a respected leader in the food and beverage industry known for their high-quality products and exceptional service, is looking for someone with a “customer-first” mindset to manage their customer base in the Cape Town region.

If you have 3–5 years of experience in sales and customer relationship management, you’ll thrive in this passionate, dynamic, and supportive team environment.

Requirements:

• Matric, Tertiary qualification in business management– Advantageous
• 3 – 5 years’ experience in key account management development
• Knowledge of the food and beverage industry, or the coffee sector will be advantageous
• Experience in improving customer service operations
• People first ethos
• Strategic long-term thinker
• Ability to work under pressure and strong resilience
• Exceptional communication skills both written and verbal
• Ability to lead and influence a team
• Client centered, committed, professional
• Passion, fun, supportive
• Valid drivers license and own reliable transport

Duties and Responsibilities:

• Ensure superior service standards are maintained and met
• Continuous engagement, upliftment and education of the team
• Build and maintain client relationships, continuous feedback and improvements to clients
• Plan and implement new installations
• Client promotion and event co-ordination
• Formulate and execute growth plans, penetration of new markets and expanding existing business
• Develop area specific sales pitch
• Continuous market research and trend analysis
• Prepare and present sales reports and forecasts, comparative to agreed targets
• Implement procedures and controls to ensure all aspects of the daily operations run smoothly
• Accurate management of stock, invoicing and deliveries
• Ensure training and audits are being completed to the desired standards and development of the team and technical callouts