Job Title: Remote Support Specialist
Division: Weir Motion Metrics
Location: Kathu, Northern Cape
Hybrid
Division: Weir Motion Metrics
Location: Kathu, Northern Cape
Hybrid
Purpose of Role: As a Remote Support Specialist, you will play a crucial role in ensuring the optimal performance of Weir Motion Metrics systems installed at our global customer sites. You will join a cohesive remote support team where your expertise and timely interventions will be key to providing exceptional support to our customers worldwide.
Why choose Weir:
Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It’s a big challenge – but it is exciting.
An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.
Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual’s contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.
Key Responsibilities:
- System Checking: Responsible for monitoring Motion Metrics systems to make sure all systems are performing as expected.
- Communication: Maintain effective written and verbal communication with customers, support teams, and other departments to address issues and provide updates.
- System Analysis: Collect data from systems for performance analysis and identify areas for improvement or issues that require attention.
- Data record: Maintain detailed records of product data, tickets, and performance reports, ensuring traceability and providing documentation as needed.
- Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.
Job Knowledge/Education and Qualifications:
- Minimum two years of technical support experience, encompassing both software and hardware support.
- Proficiency in English with excellent written and spoken communication skills.
- Strong technical skills in networking, Office suite, Windows & Linux OS, and familiarity with databases, server tools, and cloud services.
- Ability to analyse technical documents, solve problems, and collaborate effectively in multidisciplinary teams.
Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir’s technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives.
Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.
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