Job Title: Restaurant General Manager (RGM)
Company: TradeON (KFC Franchisee)
Location: Cape Town (Northern Suburbs), Western Cape
About TradeON:
Welcome to TradeON, a dynamic force shaping the landscape of quick-service dining in South Africa. As one of the premier KFC franchisees, TradeON boasts a significant footprint with multiple restaurants strategically spread across diverse provinces. At the heart of our operations lies a commitment to excellence, where we transcend the ordinary to create extraordinary experiences for our customers, employees, and communities.
Role Overview:
As a Restaurant General Manager (RGM) at TradeON, you will be responsible for overseeing the overall operations of a designated KFC restaurant, ensuring the highest standards of service, quality, and cleanliness are maintained. You will lead and inspire a team of dedicated employees to deliver exceptional customer experiences, drive sales growth, and achieve business objectives.
Key Responsibilities:
1. Operational Leadership: Lead all aspects of restaurant operations, including staffing, training, inventory management, and compliance with company policies and procedures.
2. Team Management: Recruit, train, and develop a high-performing team of employees, fostering a positive work environment and empowering team members to excel in their roles.
3. Customer Satisfaction: Ensure exceptional levels of customer satisfaction by consistently delivering high-quality products, prompt service, and a clean, inviting restaurant environment.
4. Sales and Profitability: Drive sales growth and profitability through effective cost management, strategic pricing, and proactive sales initiatives.
5. Quality Assurance: Maintain strict adherence to KFC brand standards and food safety protocols, conducting regular audits and inspections to ensure compliance.
6. Community Engagement: Act as a brand ambassador within the local community, participating in community events and initiatives to build positive relationships and enhance brand visibility.
7. Performance Management: Monitor and evaluate restaurant performance against key performance indicators (KPIs), implementing corrective actions as needed to achieve targets.
8. Continuous Improvement: Identify opportunities for operational improvement and innovation, implementing best practices and driving continuous improvement initiatives.
Qualifications and Experience:
- Minimum of 5 years of experience in restaurant management, with a proven track record of success in a similar leadership role.
- Excellent leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
- Strong business acumen and analytical abilities, with the capacity to effectively manage financial performance and drive profitability.
- Exceptional customer service orientation, with a passion for delivering outstanding experiences to every guest.
- Sound knowledge of food safety regulations and compliance requirements, with a commitment to upholding the highest standards of food safety and hygiene.
- Proven ability to thrive in a fast-paced, dynamic environment, with the flexibility to adapt to changing priorities and operational needs.
- Relevant qualifications in hospitality management or a related field will be advantageous.
Join the TradeON Team:
At TradeON, we believe in fostering a culture of excellence, innovation, and opportunity. Join our team and be part of a dynamic organization that is redefining the standards of quick-service dining in South Africa. Apply now and embark on a rewarding career journey with TradeON!
Job Type: Full-time
Ability to commute/relocate:
- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High School (matric) (Required)
Experience:
- Restaurant management: 5 years (Preferred)
- Senior Management: 5 years (Preferred)
- Management: 5 years (Preferred)
License/Certification:
- South African ID (Required)
Location:
- Cape Town, Western Cape (Preferred)
