Our client in Paarl, is seeking a hands-on, experienced Retail Manager to oversee the daily operations of their hardware store. The ideal candidate will have a strong background in retail management, with knowledge of hardware products and tools, strong leadership skills, and a customer-focused approach. Minimum of 3 – 5 years’ experience is required.
Primary responsibilities including but not limited to:
Store Operations:
Oversee day-to-day store operations ensuring smooth workflow and adherence to policies
Monitor stock levels, order new stock, and ensure optimal product availability
Ensure proper merchandising, stock rotation, and cleanliness of the store
Implement loss prevention measures and ensure security protocols are followed
Team Management:
Lead, motivate, and manage a team of sales assistants and support staff
Conduct staff training, performance evaluations, and enforce disciplinary procedures where necessary
Prepare staff rosters and ensure sufficient floor coverage at all times
Customer Service:
Maintain a high level of customer satisfaction through excellent service and product knowledge
Resolve customer complaints and queries effectively and promptly
Promote upselling and product recommendations
Sales and Financial Performance:
Drive sales targets and ensure achievement of monthly and annual goals
Analyze sales data and implement strategies to improve profitability
Manage cash-ups, banking, and daily/weekly financial reporting
Minimum Requirements – Qualifications:
Matric
Diploma or Certificate in Retail Management or Business – adv
Minimum 3–5 years’ experience in retail management, preferably in the hardware/building materials sector
Strong product knowledge of hardware tools, equipment, plumbing, electrical, and building materials
Proven experience in team leadership, stock control, and customer service
Computer literate MS Office (Word, Excel, Outlook) & POS System
Skills & Competencies:
Strong interpersonal and communication skills (Afrikaans & English)
Excellent leadership and team management abilities
Good numeracy and financial acumen
High attention to detail and problem-solving skills
Ability to work under pressure and in a fast-paced retail environment
Ability to communicate effectively on all levels
If you are interested in this opportunity, apply with your most recent resume & supporting documents.
Please note should you not receive a response from us within 7 working days; kindly consider your application unsuccessful. We wish you all the best.
Job Types: Full-time, Permanent
Pay: R17 000,00 - R20 000,00 per month
Work Location: In person
