Role | Senior Project Manager

As a Project Manager, you will provide leadership, direction, and management for our Salesforce implementation and enhancement projects. You will oversee the entire project lifecycle, from initiation to closure, and will play a pivotal role in ensuring the successful implementation and optimisation of Salesforce solutions.

This role is highly hands-on, involving key responsibilities such as process resourcing, leave approval, project planning, and making critical project-dependent decisions.

Senior Project Manager Responsibilities will include:

• Ownership & Accountability: Transparently manage all aspects of your projects. Take full ownership and accountability for delivering successful outcomes, while driving standards and setting clear expectations with both internal teams and customers.
• Project Leadership: Lead and inspire cross-functional project teams to achieve project outcomes and deliverables, ensuring work is commercially aligned — delivered within agreed scope and timeframes or appropriately extended through paid engagements.
• Customer Relationship Management: Act as the first point of escalation for customer issues and conflicts, resolving concerns promptly and diplomatically in alignment with commercial interests. Drive timely sign-off of deliverables and proactively manage expectations to maintain strong, trust-based relationships.
• Effective Sprint Planning: Lead and facilitate sprint planning sessions, ensuring clear prioritisation of backlog items, realistic sprint goals, and alignment between development capacity and project deliverables.
• Stakeholder Management: Foster positive and transparent relationships with stakeholders, manage their feedback, challenge where necessary to meet project goals, and minimise potential obstacles.
• Communication: Maintain clear and effective communication with project stakeholders, regularly updating project status, risks, and issues.
• Project Planning: Develop comprehensive project plans, including timelines, proposed resource allocation, and risk assessment. Manage and monitor project budgets effectively and communicate proactively. This includes Agile, Waterfall and Hybrid project methodologies.
• Vendor Management: Oversee and manage third-party vendors and consultants (when appropriate), ensuring they meet project objectives and quality standards.
• Quality Assurance: Ensure robust quality assurance processes to guarantee the delivery of high-quality Salesforce solutions.
  Risk Management: Identify, assess, and mitigate project risks, and develop contingency plans to ensure project success.
• Documentation: Create and maintain comprehensive project documentation, including project plans, status reports, and post-implementation reviews.

The person we’re looking for will likely be:

• Strong project management experience in a consulting or customer-facing role.
• Able to manage multiple projects at once while staying organised and focused.
• Confident using JIRA, Slack, Google Workspace, and Docusign (or similar tools) to track progress, manage sprints, and flag risks.
• Experienced with Scrum, Agile, and Waterfall. Able to adapt methods to suit the project.
• A clear and transparent communicator with a growth mindset.
• Taking full ownership of project outcomes and driving work forward.
• Handles difficult conversations with customers, especially around Change Requests and scope.
• Leads teams well. Delegates clearly and challenges others to meet high standards.
• Focused on delivering value and results for the customer.
• Understands the commercial context – we only do paid work, and sign-off matters.
• Experience delivering software projects, ideally Salesforce.
• Salesforce certification is desirable.

Benefits

• Personal Development: 12 paid development days
• Training Budget: Individual training budget
• Leave 25 annual leave days
• Volunteer Time: 3 days/year dedicated to impact-driven volunteering

This opportunity is open to individuals based in Cape Town, South Africa. The role requires four days per week in the office, with the flexibility of one remote workday.