Roles and Responsibilities: • Resolving independent client issues and complaints • Collaborating with sales team • Meeting all client needs • Accurate data capture and analysis • Order capturing and processing; from receipt to delivery • Following up on orders and client requirements • Providing feedback internally and externally • Keeping accurate and up-to-date filing systems • Evaluation of clientele needs • Assisting in the preparation for meetings with clients • Sending reminders regarding upcoming appointments • Suggest changes to office task workflow to improve efficiency • Answer phones in a professional manner and direct calls to appropriate persons or take detailed messages • Adhere to and meet deadlines that are communicated
Requirements and Qualifications: • Sales admin experience (1 – 3 years) • Valid SA driver’s license and own functional car • Strong matric and/or tertiary study results (relevant NQF7 or Bachelor’s Degree preferred) • Intermediate to advanced computer skills with knowledge of Microsoft Office Suite (outlook, work, excel, etc..) • Knowledge of an accounting package advantageous (eg: Pastel/SAP) • Able to multi-task, manage multiple accounts, prioritize, and manage time efficiently • Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person• Excellent team player • Excellent problem-solving skills.
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