SATIC- Risk and Quality Manager

Management Level

Job Description & Summary

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Role Summary: 

South Africa Technology & Innovation Centre (SATIC) is the latest addition to the PwC global technology delivery network. PwC leads the way in human-led technology enabled regulated, professional services, working with clients to transform their business and make them fit for the future. We are seeking a dynamic and visionary leader who brings in-depth market experience, who sees technology as a way to enable and drive human innovation and who wants to lead, develop and bring together a community of solvers, to tackle the biggest challenges in society.  

If you are looking for a career where every day is different, where challenges are complex, and where you can make a real difference, then we want to hear from you.  By choosing to join the SATIC, you are choosing to work with and lead teams across territories, harnessing the power of world leading tech and making a difference to real people's lives. 

The Risk & Quality Manager role falls within the risk management team supporting the PwC UK Risk business. The Risk business delivers an incredible variety of services to clients, including cyber security, financial services, AI and modelling, technology implementations, transformation, internal audits, controls advisory, structuring, actuarial, forensics, deals advisory and regulatory impact.  The Risk & Quality team is a group of Risk Management professionals working strategically, hand in hand with the business, partners and teams helping them navigate the numerous and often unexpected challenges that developing and delivering exceptional client service brings. You will be joining a high performing risk management R&Q team with a wealth of experience.  

Qualifications / 

Certifications required: 

Preferred: Degree in Commerce/Accounting/Finance/Business/Law/Risk Management or CA(SA) qualification 

Experience required: 

• 5-6 years of relevant professional experience 

• Minimum of 1 year experience in a management or team leadership role. 

• Preferably experience working in a regulated business  

Responsibilities of role: 

The role in managing the firm’s risks and quality includes a variety of responsibilities, including: 

• Providing support to the business through our query advisory service, advising client facing teams with regards to Risk & Quality issues, such as managing contractual and delivery risks on engagement opportunities.   

• Involvement in advising teams on the risks related to proposed work at the client and engagement acceptance stage.   

• Advising and supporting client facing teams in considering the wide range of risks related to their client engagements (from before accepting a company as a client, to the end of delivering the services) and helping to manage appropriate risk mitigations.  

• Opportunities to advise teams on the risks associated with their use of technology and provide support for teams who are proposing to launch new services.   

Desirable skill sets  include: 

• Communicating with impact and empathy 

• Developing self and others through coaching 

• Building and sustaining relationships with “internal clients” 

• Being passionate about client service 

• Being curious – learning, sharing and innovating 

• Leading and contributing to team success 

• Demonstrating courage and integrity and professional scepticism 

• Acquiring and applying commercial and technical expertise 

• Being open-minded, practical and agile with change 

Role related attributes: 

• Develop and maintain strong relationships built on trust   

• Analyse complex issues, use multiple sources of information to develop solutions and provide pragmatic recommendations 

• Excellent organisational skills with the ability to drive, manage and deliver multiple tasks  

• Effective oral and written communication with the ability to provide well-reasoned and pragmatic responses to all levels of staff, including at the most senior levels.   

• Take initiative but keep others informed of progress and escalate issues where appropriate.  

Travel Requirements

Available for Work Visa Sponsorship?

Job Posting End Date