About eKomi Group
eKomi Group is a leading B2B platform revolutionizing customer experience through innovative feedback, reviews, and ratings solutions. With recent acquisitions like Serverion BV (a Dutch web hosting leader), we're expanding our global footprint in digital trust, AI-driven services, and hosting. Join a dynamic team driving growth in customer success for our core brands: eKomi.com (Europe's top provider of transaction-based reviews) and Serverion.com (specialized in servers and hosting for tech-savvy clients). We're building a high-impact team to convert leads, reactivate clients, and fuel expansion—help us redefine B2B excellence!
Role Overview
We're seeking senior, full-stack Customer Success Managers to own client relationships, drive conversions, and scale success across our portfolio. You'll start hands-on: converting sign-ups from campaigns (e.g., Google Ads, Reddit), reactivating churned/inactive clients, upgrading existing ones, and securing referrals to close new deals. This is a senior role—no juniors—requiring proven expertise in full-cycle customer success, from lead nurturing to expansion strategies. Opportunities available with focus on:
- Serverion.com: Tech/geek networks, server hosting growth, referrals from existing clients.
- eKomi.com (UK Market): Review collection reactivation, client upgrades, and referral-driven sales.
Key Responsibilities
- Convert new sign-ups from marketing campaigns (e.g., not handled by existing team members).
- Reactivate churned or inactive clients through targeted outreach (calls, texts, emails).
- Upgrade/expand active clients by identifying growth needs (e.g., more servers for Serverion or enhanced review tools for eKomi).
- Proactively seek referrals from existing clients and close deals from those prospects.
- For eKomi-specific: Restart review collection for stalled clients.
- Track and report on KPIs like conversions, reactivations, upgrades, and referral closes.
- Collaborate with operations to standardize processes and train future team members.
Requirements
- Senior Experience: 5+ years in customer success, sales, or account management—full-stack skills required (lead gen to retention/expansion). No entry-level applicants.
- Proven track record in B2B SaaS, hosting, or reviews/ratings industries (experience with tech clients a plus).
- Strong communication skills: Comfortable with calls, texts, and building referral networks.
- Analytical mindset: Track KPIs and use data to drive results.
- Familiarity with tools like CRM systems, Google Ads leads, or review platforms.
- For UK focus: Experience in the UK market preferred.
- Bachelor's degree or equivalent; tech-savvy with networks in IT/hosting a bonus.
Job Type: Full-time
Pay: R20 000,00 - R30 000,00 per month
Application Question(s):
- What was your monthly salary in your past/current job in average?
- Describe your biggest suggest within the Customer Success Role before in your career including how you did it?
Work Location: In person
