- Operations
- Johannesburg, South Africa
- Publicis Groupe
- Specialist
- Hybrid
- 6/9/2025
- 111651
Company description
Publicis Groupe is a global leader in communication. The Groupe is positioned at every step of the value chain, from consulting to execution, combining marketing transformation and digital business transformation.
Overview
The Senior Operations Coordinator is responsible for overseeing the strategic allocation and optimization of agency resources across creative, content, social media, brand, and production teams. This role requires a proactive approach to capacity planning, ensuring resource availability aligns with project demands and agency priorities. The Senior Resource Manager will work closely with the Operations Manager and Operations Director to drive operational efficiency and support seamless project delivery.
Responsibilities
Strategic Resource Management
Team Collaboration and Development
Reporting and Insights
Qualifications
Publicis Groupe is a global leader in communication. The Groupe is positioned at every step of the value chain, from consulting to execution, combining marketing transformation and digital business transformation.
Overview
The Senior Operations Coordinator is responsible for overseeing the strategic allocation and optimization of agency resources across creative, content, social media, brand, and production teams. This role requires a proactive approach to capacity planning, ensuring resource availability aligns with project demands and agency priorities. The Senior Resource Manager will work closely with the Operations Manager and Operations Director to drive operational efficiency and support seamless project delivery.
Responsibilities
Strategic Resource Management
- Lead the development and implementation of high-level resource allocation strategies to optimize capacity and utilization across all departments.
- Collaborate with team leaders to forecast resource needs and align them with current and upcoming project requirements.
- Monitor and analyze resource utilization metrics, providing insights to the Studio Manager and Delivery Lead to inform decision-making.
- Oversee the balance of capacity, identifying when to bring in contractors, freelancers, or vendors to support effective planning and maintain financial efficiency.
Operational Planning
- Work alongside the Operations Manager to coordinate resource planning efforts and ensure alignment with agency priorities.
- Facilitate cross-departmental collaboration to ensure resource needs are met in a timely and efficient manner.
- Assist the studio manager in developing and implementing workflows and processes that enhance resource management capabilities.
Process Optimization
- Continuously evaluate resource management processes and recommend improvements to enhance scalability and efficiency.
- Support change management initiatives related to resource management and process adoption.
- Document and maintain operational workflows that streamline resource allocation and capacity planning.
Technology and Tools
- Utilize project management and resource scheduling tools to optimize resource planning and allocation.
- Provide training to resource coordinators and team members on effective use of technology and tools.
- Work with IT to ensure that resource management tools meet operational requirements.
Team Collaboration and Development
- Foster a culture of collaboration and high performance among resource management staff.
- Mentor and guide mid and junior resource coordinators, helping them to develop skills and enhance operational efficiency.
- Promote effective communication and teamwork between creative, content, social media, brand, and production teams.
Reporting and Insights
- Prepare and present regular reports on resource management operations, highlighting key metrics and insights.
- Provide strategic input to Studio Manager and Delivery Lead for operational planning and resource allocation decisions.
Qualifications
- Extensive experience in resource management within a creative or advertising agency environment.
- Strong strategic thinking and planning skills, with the ability to handle complex resource allocation challenges.
- Excellent communication and interpersonal skills to facilitate collaboration with cross-functional teams.
- Proficiency in using advanced project management and resource allocation software (e.g., Chase, Roar, Altair).
- Ability to interpret data and translate insights into actionable strategies for process improvement.
- Strong problem-solving skills with attention to detail.
- Capability to operate effectively in a fast-paced, dynamic environment.
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