We’re on the hunt for a Senior Operations Manager – USA!
Are you an execution-focused leader who thrives in fast-paced, high-performance environments? We’re looking for a confident communicator and people developer to lead our USA sales campaigns and bring clarity, consistency, and momentum to the floor.
As Senior Operations Manager, you’ll oversee 5 Campaign Managers, 25 Team Leaders, and 375+ agents. You’ll be the bridge between strategy and execution — driving performance, coaching leaders, and ensuring seamless delivery across departments.
You’ll be responsible for:
- Managing daily campaign operations and delivering against KPIs and SLAs
- Leading high-performing teams with energy, discipline, and accountability
- Partnering with Recruitment, Training, QA, and IT to ensure operational readiness
- Supporting client engagement through reporting, insights, and feedback-driven improvements
- Championing quality, compliance, and continuous improvement
If you bring:
- 3–5 years in a senior operations or campaign management role (BPO or high-volume sales)
- Experience managing large frontline teams (150–300+ FTEs)
- A tertiary qualification in Business, Operations, or related field (preferred)
- Strong analytical, coaching, and stakeholder management skills
- A calm, structured leadership style with a passion for people development
We’d love to hear from you!
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