PRIMARY PURPOSE
Facilitate the successful delivery of projects by guiding Agile teams, removing obstacles, and promoting continuous improvement and oversees multiple teams or coaches other Scrum Masters, ensuring Agile principles are consistently applied across the organization.
TECHNICAL COMPETENCY REQUIREMENT
Deep knowledge of Scrum and other Agile frameworks, Ability to use Agile metrics for performance tracking, reporting and forecasting, Experience with tools like Jira, DevOps and other Agile tools, Skilled in facilitating Scrum ceremonies, Agile workshops and Agile bootcamps , Ability to manage cross team coordination, Ability to mentor teams and other Scrum Masters to improve Agile maturity, Ability to lead Agile transformation and cultural change initiatives, Ability to proactively identify, manage, and resolve delivery risk.
REQUIRED MINIMUM EDUCATION AND TRAINING
IT related Degree e.g.: bachelor’s degree in computer science, Information Technology and Certified Scrum Master/Advanced Certified Scrum Master certification.
REQUIRED MINIMUM WORK EXPERIENCE
5 years' experience of deep practical experienced Scrum Master.
KEY PERFORMANCE AREA (KPA)
FINANCIAL MANAGEMENT
• Understands budget planning, forecasting, and cost control in Agile delivery; ensures delivery within scope and budget.
• Contribute to cost-effective delivery by optimising team capacity and managing resource allocation.
• Support budgeting processes by forecasting sprint costs and tracking team-level expenses.
• Contribute to cost-effective delivery by optimising team capacity and managing resource allocation.
• Support budgeting processes by forecasting sprint costs and tracking team-level expenses.
• Ensure that delivery timelines align with financial objectives and business cases.
CUSTOMER CENTRICITY
• Aligns team objectives with customer needs, fosters user feedback loops and product value delivery.
• Partner with Product Owners/ Business Analysts to ensure the backlog is prioritised based on customer and business value.
• Advocate for the voice of the customer in sprint planning and review sessions.
• Drive delivery of features that enhance user experience and meet market demands.
OPERTIONAL EXCELLENCE
• Promotes standardization, efficiency, and continuous improvement in Agile processes.
• Partner with Product Owners/ Business Analysts to ensure the backlog is prioritised based on customer and business value.
• Support customer in planning and review sessions.
• Drive delivery of features that enhance user experience and meet market demands.
PEOPLE LEADERSHIP
• Coaches, motivates, and mentors team members; supports team well-being and conflict resolution.
• Manage planning of resource requirements, ensure sufficient capable resources are in place to meet service delivery demands, maintaining the effective and efficient capability of the team.
• Ensure that all employees are motivated and developed.
• Implement and maintain an effective system of internal controls and delegations of authority for the department, to ensure that accountability for decisions made.
• Inspire and engage employees regarding the vision and strategy of the Bank.
DATA MANAGEMENT
• Uses data and Agile metrics to guide decisions and improve team performance.
• Ensure dashboards and key reports are available and updated to reflect sprint or project progress.
• Collaborate with Product Owners/ Business analysts and stakeholders to ensure backlog data reflects current priorities and business value.
• Support agile audits or delivery reviews by maintaining accurate delivery records.
• Maintain data integrity for agile metrics.
STAKEHOLDER MANAGEMENT
• Builds strong relationships with business and technical stakeholders; ensures clear communication and alignment.
• Serve as a key liaison across all the IT team and other divisions within the bank including external stakeholders.
• Ensure visibility of team progress through reports, dashboards, and regular updates.
• Clarify user stories, acceptance criteria, and business value propositions to ensure stakeholder alignment.
• Drive change and enable the implementation of the Agile methodology.
• Communicate potential risks, blockers, or scope changes to stakeholders promptly.
• Align stakeholder expectations with agile delivery timelines, team capacity, and prioritization decisions.
REPORTING
• Delivers accurate, timely reporting to leadership on team performance, impediments, and project risks.
• Track, analyze, and report on agile delivery metrics.
• Translate reporting insights into recommendations for improved sprint planning or team performance.
• Facilitate qualitative insights and monitor action plans.
LEARNING AND GROWTH
• Encourages upskilling and Agile learning; creates an environment of development and psychological safety.
Working conditions: Office bound
Closing date: 23 July 2025
This position is advertised in line with our commitment to Employment Equity.
