To own and lead the transition of engineered IoT platform solutions and applications from the development environment to the operational environment through a validation, testing and implementation process. To operate and ensure a high availability of IoT platform services, by leading the development of automation scripts.
• Based on that, an increased focus is required on Enterprise ICT services and platforms across all MTN Operating Companies.
• In order to accelerate on this stream, MTN Group ExCo has decided to establish a MTN Converged Solutions dedicated to those services.
• This is not far from what is happening in other Telco groups, like Telefonica or Vodafone.
• The current allocation has been selected among few options and has been approved from the Executive Steerco that is supervising the programme with the participation of Group and SA Exec’s
• MTN South Africa is establishing a dedicated Technology function to support the MTN Converged ICT services ambitions.
• It has been agreed that the existing Technology support for the Group Elevated Multinational accounts will be housed within the Enterprise CoE with the Operations, Service Management, Incident and problem management being ring fenced into a dedicated function within Technology B2B CoE organisation.
• Work with customers to define target business outcomes and related work streams. Translate and document client requirements into technical specifications for the IoT platforms and applications and lead the technical onboarding of subsequent projects and initiatives to consistently meet and exceed these customer requirements.
• Work with customers and partners, leading them through planning, prioritisation and delivery of complex transformation initiatives and bespoke IoT solutions.
• Lead the design, implementation and optimisation of market leading IoT solutions and services.
• Deliver exceptional advanced support and consulting services to customers.
• Manage continuous communication with the first line technical support team and OEMs to provide feedback regarding performance and escalations.
• Develop and implement testing processes that identify and eradicate platform and service-wide problems to improve on platform performance.
• Lead the incident resolution across the second line technical support teams, facilitate root cause analysis to deeply understand the root causes and devise solutions to these problems.
• Plan and modify IoT platform solutions and offerings to meet client needs.
• Design IoT platform and application solutions that are compatible and work with other Technology CoE platform domains.
• Manage and monitor the IoT platforms key service performance indicators (speed, response time, error rate) to ensure the best possible performance, quality, and responsiveness.
• Provide Pre- and post-sales technical subject matter expertise on the IoT domain to the MTN Sales and Business Development teams.
• Contribute to the building of knowledge and skills throughout the team and to continuously improve service to customers.
• Manage and resolve a high proportion of incidents and escalate high level incidents to OEMs for intervention.
• Apply best practice, and continuous improvement and innovation at process and procedure level.
Business Development
• Implement a consultative selling approach by seeking out open dialogues to explore an understanding the clients’ business, services and technology needs before offering a solution.
• Support the commercial team in response to client RFP by translating customers’ requirements into technical specifications.
Stakeholders
• Interface with internal and external IoT industry experts to anticipate customer needs and facilitate solutions development.
• Collaborate across functional teams within the Technology CoE to enable the development of solutions necessary to drive the desired business outcomes for customers.
Education:
• Minimum of 3-year tertiary degree in Engineering, Computer Science or In IT.
• An MBA or post graduate degree is advantageous.
Experience:
• A minimum of 7 years’ experience in an ICT environment within the Telecoms sector, with at least 3-5 years specialisation experience in IoT operations planning and delivery.
• Deep understanding of Telemetry, Machine to Machine and Internet of Things (IoT) and in-depth knowledge of relevant platforms such as Cisco Jasper and ZSmart.
• Experience working in a global/multinational enterprise (understanding emerging markets is advantageous).
• Worked across diverse cultures and geographies.
