Senior Specialist - Retail Support.Commercial Operations

Mission/ Core purpose of the Job

• To lead and enable the conceptualisation of best-in-class Retail offerings and

deliverables to drive the optimal Customer Experience

• To plan and manage Front of House (FOH) retail store operations to deliver a

consistent and efficient customer experience across all stores

• To provide Front of House (FOH) and customer experience (CX) support to

owned as well as non owned stores

• To ensure that all communication and training activities are in alignment with the

strategy of the Branded Retail Channel & Experience Hubs