Service Supervisor (Service manager)

We are looking for a talented Service Supervisor to join our team specializing in Services, Maintenance and Diagnostics for our DBU Inland Regional Department in Johannesburg, South Africa.

In this role, you will make an impact in the following ways:

• Empowering Technicians: By coaching, mentoring, and conducting performance reviews, you'll help Service Technicians and Team Leaders grow professionally, boosting morale and productivity.
• Optimizing Operations: Your coordination of work schedules and repair plans ensures efficient use of time and resources, directly improving service delivery and customer satisfaction.
• Enhancing Repair Quality: Monitoring technician productivity and repair quality allows you to uphold high standards, reducing rework and increasing customer trust.
• Resolving Technical Challenges: As the first line of support, your ability to troubleshoot and escalate issues ensures timely and effective problem resolution.
• Driving Safety and Efficiency: Managing service logistics with a focus on safety and quality helps maintain a secure and streamlined work environment.
• Improving Customer Experience: Through accurate quoting, proactive updates, and professional communication, you’ll build strong relationships and ensure transparency with customers.
• Leading Continuous Improvement: Your involvement in process reviews and improvements aligns operations with evolving customer expectations and organizational goals.
• Monitoring Performance Metrics: By tracking repair timelines, branch goals, and customer satisfaction, you’ll identify areas for improvement and celebrate successes, reinforcing a culture of excellence.

To be successful in this role you will need the following:

• Strong Technical Knowledge & Diagnostic Skills: You must be proficient in maintaining and repairing HHP and HMLD engines, using diagnostic tools, and applying OEM standards to ensure optimal engine performance and reliability.
• Effective People Leadership: Leading and mentoring onsite technicians and admin staff requires strong interpersonal skills, a commitment to safety, and the ability to foster a high-performance culture through coaching and development.
• Operational & Strategic Planning: Success depends on your ability to implement preventative maintenance strategies, manage service logistics, and align cost recovery efforts with the Annual Operating Plan (AOP).
• Process & Compliance Management: You’ll need to ensure accurate documentation (e.g., E-job cards, WIP closure), uphold QSOL standards, and enforce safety and compliance protocols, especially in high-risk mine site environments.
• Customer & Stakeholder Engagement: Building and maintaining strong relationships with key partners like Komatsu and Anglo American is essential for smooth service delivery and long-term collaboration.
• Performance Monitoring & Continuous Improvement: Tracking KPIs (MTTR, MTTF, FTFR, uptime, etc.), analyzing service capability metrics, and driving continuous improvement initiatives will help you meet and exceed service expectations.

Education/ Experience

• College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
• Intermediate level of relevant work experience in a technical field, including team leadership experience, required.