From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.
Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.
And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.
We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town office.
Working Hours: North America (EST) 8:30 - 17:00 - Reminder to keep Daylight Savings in mind.
POSITION SUMMARY:
MRI Software is looking for a Solution Analyst to join MRI’s Global Professional Services (GPS) organization. This is a highly visible role that requires ongoing interaction with other MRI departments, client executives, and prospective new clients. The ideal candidate will have excellent written and oral communication skills, is highly organized, proactive, is motivated by learning, and is comfortable with taking charge of initiatives and managing them to their completion. As part of our GPS Operations Management team, the Operations Analyst is a role that is crucial to the success of MRI’s GPS organization.
RESPONSIBILITIES:
Collaborate with the Sales Team to create Statement of Work & Fee Estimates for Professional Services projects in MS Excel and MS Word, ensuring all terms are clear, comprehensive, and compliant with company policies.
Assisting with the planning and scheduling of resources for project work
Prepare detailed progress and status reports for internal stakeholders and clients, using data from project management tools.
Collaborate with consultants to ensure they have all necessary materials, information, and resources to deliver high-quality service.
Create Professional Services contracts, Statement of Work and Pricing Proposals using MS Excel and MS Word.
Ensure consultants and managers are in position to be successful
Maintain OpenAir, SalesForce.com, and other MRI Global Professional Services systems, ensuring data accuracy and integrity.
Utilize these systems to track project performance, forecast resource needs, and generate reports.
Identify opportunities for improving internal processes and workflows to enhance service delivery and client satisfaction.
Collaborate with cross-functional teams to implement best practices and streamline operations.
REQUIREMENTS:
Bachelor’s degree
Extremely proficient with MS Office
Experience in identifying and analyzing inefficiencies in processes and workflows; and implement improvements to enhance productivity and reduce costs.
Very tactical and detail-oriented – places high value on order, accuracy, timeliness, and client satisfaction.
Strong communication skills, capable of effectively conveying information to clients, consultants, and internal stakeholders.
Excellent organization, time management, and communication skills.
Can work effectively in cross functional teams.
Responsive to the needs of our customers.
Self-motivated and energetic.
Comfortable and capable multi-tasking.
Interested in career advancement within the organization, demonstrating a willingness to take on additional responsibilities and leadership roles.
Additional desired skills include:
Familiarity with Oracle OpenAir, Salesforce.com, and Power BI.
We’re obsessed with making this the best job you’ve ever had!
We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:
We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
Have confidence in your health with our offered Medical Aid Scheme.
Invest in our competitive Personal Pension plan and help set you up for your future.
Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).
Enjoy a fantastic work-life balance with 25 days of annual leave plus public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!
Further your professional development with our Tuition Reimbursement Schemes
Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!
MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.
Amazing growth takes amazing employees. Are you up to the challenge?
We know the confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply — we’d love to hear from you!
As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.
Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.
