Specialist - Office 365.Technology Information

Financial Management

• Contribute to budget forecast, planning and development in line with MTN SA financial requirements
• Identify and eliminate non-contributory expenditures
• Completion, presentation and approval of Business Cases for owned Projects (CAPEX)
• Provide Technical and Financial input to non-owned Projects 

Contract Management

• Assist Commercial and Procurement with Technical Consultation in contract negotiations with Vendors
• Provide Technical content for RFP’s and RFQ’s
• Assist Commercial and Procurement with the Technical evaluation of RFP’s and RFQ’s

Capacity Management

•  Plan and Maintain capacity on infrastructure building blocks
• Identify initiatives that will free up capacity (over allocated environment or unused environments)
• Identify initiatives that will reduce Software Licensing requirements (Server virtualisation, Core reduction on Enterprise Platforms Etc.) 
• Manage capacity based on organic growth and project related requirements

Vendor Management

• Maintain vendor interaction for infrastructure platforms, designs and technologies
• Manage dependencies between multi sourcing vendors
• Maintain the relevant MTN SA vendor relations 
• Ensure that the vendor provide the maximum value at a minimum cost to MTN SA

Asset and Configuration Management (Hardware and Software)

• Implement asset management lifecycle practices are followed (plan, procure, upgrade/optimise, retire)
• Document Infrastructure assets in the CMDB
• Ensure that the relationships between Infrastructure CI’s in the CMDB is defined to such a degree that the CMDB represents the Physical Operations Model of the Infrastructure Layers of for the infrastructure designs

Project Management

• Provide prioritisation for IS Projects
• Complete Project Terms of Reverence Documentation or review/approve Statement of Work documentation provided by Vendors
• Track Project Budgets, Sign-off Project Milestones and Invoices
• Fulfil the Role of Project Owner for Infrastructure Services - IS Planning and Scheduling owned Projects
• Fulfil the role of Infrastructure Architect, if required on non-owned Projects
• Conduct regular meetings where projects, goals, objectives, performance, risks, issues and mitigation plans are presented and discussed 
• Ensure that Policies, Procedures and Project Governance are followed in the execution of the Project
• Ensure and manage optimal performance of contracted or projected resources

Demand Management

• Execute on the agreed Infrastructure Services - IS Planning and Scheduling Business Plan within the constraints of approved Budgets
• Manage demand for unplanned infrastructure requirements
• Assist other departments with Infrastructure Requirements (non-owned) by providing technical input into Business Cases, obtaining Quotes (in conjunction with Procurement) and assisting with the procurement of the Infrastructure, Services or Software Licensing
• Action day to day requests for O365 support raised by Business 

Software Licence Management

• Manage Software licensing of Vendors like Microsoft
• Implement initiatives that can reduce Licensing costs
• Report on Software Licensing Maintenance/Support Contracts

O365 Management 

• Design, build, and manage the O365 infrastructure environment.
• Work closely with IT security to monitor the company’s O365 privacy.
• Offer guidance in infrastructure movement techniques including bulk application transfers into the O365.
• Identify the top O365 architecture solutions to meet the strategic needs of the company successfully.
• Handle and resolve infrastructure issues.
• Collaborate with team members to improve the company’s O365 management and deployment plans.
• Perform O365 servers including security configurations, patching, and troubleshooting.
• Develop and organize O365 systems.
• Work closely with the development team to identify and ensure that the O365 solutions meet company standards of reliability.
• Implement and automate security controls, governance processes, and compliance validation.
• Manage disaster recovery and create backup policies.
• Utilize technology to automate tasks and reduce manual efforts.
• Design and deploy secure, scalable, and robust O365 environments
• Implement and optimize O365 infrastructure for best cost, performance, and security
• Develop scripts for automating O365/server functions
• Ensure business continuity through effective disaster recovery and backup procedures
• Manage and troubleshoot the O365 infrastructure
• Implement O365-specific best practices and standards
• Work collaboratively with software engineering to define infrastructure and deployment requirements
• Monitor system performance and ensure reliability and availability
• Conduct technical reviews and audits of O365 infrastructure
• Stay current with industry trends and recommend changes to maintain competitive advantage

Infrastructure Design

• Complete infrastructure designs to the appropriate level of detail, ranging from simple capacity increases, build documents (simple requirements) to complex detail Infrastructure Designs (new implementations like Exchange, LYNC and SQL 2014)
• Upgrade, revise and optimise infrastructure based on changing business and operational requirements
• Provide Infrastructure Design Services to other Business units like Group, EBU and Service Delivery
• Design, implement and optimise Infrastructure Building Blocks like Enterprise Oracle Database and Application Platforms, Virtualisation Platforms, Shared SQL Database Farms, Tapeless Backup platforms, Shared Storage Platforms
• Compile Infrastructure Blueprints and roadmaps

Infrastructure Implementation

• Assist Infrastructure Services – Operations and Data Centre Manager in A and B Power Testing in IS Data Centres
• Assist Data Centre Manager in the implementation of Data Centre Best Practices (Hot Cold Isle, Cooling, Cable management, rack utilization etc.)

Education:

• Minimum 3 year Diploma or Degree in Information Systems or Engineering (Bsc IT, Bcom IT, Diploma IT) 
• Azure fundamentals, Azure administrator, Microsoft Azure Infrastructure Solutions, Microsoft Azure Architect Technologies
• Virtualization, SAN, Networking certification, server Infrastructure 
• Any other qualification or certification relating to the job profile will be welcomed.

Experience:

• Extensive experience with multi-tier systems and supporting application and infrastructure deployments
• Knowledge of various infrastructure technologies such as server clustering, intra-site load balancing, fail-over replication and mirroring, and identity management
• 5 years of working with Microsoft 365 suite