Requisition Details & Specialist Recruiter Information
REQ 141291 - Twanette Coetser
Closing Date - 18 August 2025
Cluster & Location
Total Business Banking and Retail - Nedbank Contact Centre - Consumer Outbound
135 Rivonia, Sandton
Career Stream
Administration, Transactional Processing and Production
Leadership Pipeline
Manage Self: Technical
Specialist Recon Support & Exceptions
Job Purpose
To provide quality and accurate business administrative support services to internal and external stakeholders enabling Nedbank to achieve its business goals.
Job Responsibilities
- Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
- Contribute to team effectiveness by following the recruitment process when recruiting talent.
- Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations; utilising the talent grid principles and developing talent retention programmes (e.g.. rotation).
- Manage quality of work by ensuring process standards are implemented and continuously met and corrective action where necessary.
- Drive operational improvement by identifying and implementing appropriate solutions
- Minimise expenses by using cost effective processes and staying within the operational budget Ensure turnaround times are met through processing financial transactions within the Service Level Agreement (SLA) requirements
- Ensure effective management of work by adhering to stipulated timeframes and quality delivery of work
- Non straight through processing of cross border and local payments remediation
- Facilitating the process of funds returned back to source
- Adherence to Service Level Agreements
- Internal Stakeholders engagements to remediate exceptions
- Prioritisation of First Call Resolution Queries – direct client impact
Job Responsibilities Continue
- NQF Level 6 or Higher in Financial Management or Business Administration
- 2 -3 Years' cross border and local outgoing and incoming payments
- 2 -3 Years' SWIFT framework for query resolutions
- Compliance and adherence to Exchange Control Rulings and Regulations.
- Advantageous to have experience on the internal processing systems - LSI, MCA,FACTS,GPS, GPI Tracker
- Understanding of the financials flows over Vostro and Nostro accounts.
- Awareness of the new message standards – ISO20022
Technical / Professional Knowledge
- Administrative procedures and systems
- Banking knowledge
- Banking procedures
- Business terms and definitions
- Data analysis
- Relevant regulatory knowledge
- Business writing skills
- Product Knowledge
- Relevant system knowledge
- Governance, risk and controls
Behavioural Competencies
- Communication
- Collaborating
- Customer Focus
- Initiating Action
- Work Standards
- Managing Work
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Please contact the Nedbank Recruiting Team at +27 860 555 566
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