Mission
Provide Quality Assurance oversight of all new transmission access services integrated into MTN Fixed Line Network. The role is pivotal in the successful delivery of Wholesale and Retail connectivity services and thus considered to be the custodian of Layer 2 service integration quality.
•To ensure continuous improvement on network implementation process, quality assurance and operations that allow the network implementations team to bridge the gap between the targeted MTTIs, performance of services, products and solutions.
Key Performance Areas
Customer Solution Planning
• QA Service Integration Specialist role is pivotal in the successful planning of customer solutions;
• The incumbent will be required to review all Presales solutions requiring Layer 2 connectivity services
• Ensure the solution design conforms with minimum requirements as specified by Transmission Operations
• Provide consulting services to Solution Architects, Planning Engineers and Customer PMs on Layer 2 services
• Provide Technical Product Development with insights into connectivity product adoption and challenges
• Contribute to the Full Turn Key (FTK) adoption strategy by providing essential Operational insights and risk identification. Ensure ongoing improvement on Service Integration process and associated activities.
• Ensure codification of knowledge through process documentation.
Customer Solution Implementation
• The incumbent will be expected to take complete accountability for the quality of new Layer 2 Services by assuring the following;
• Ensure all integrated Layer 2 services are in accordance with customer design requirements (Technical Checklist)
• Ensure FTK vendor complies with Technical Checklist when creating and integrating services
• Providing necessary workflow control point approvals are implemented within agreed OLAs
• Co-sign on all completed Layer 2 Certificates of Compliance (COC) on behalf of MTN Technical Team and before Layer 3 services are created
• Monitoring FTK Vendor compliance with necessary Layer 2 Testing prior to Service Integration
• Adhoc verification of Services prior to Service Turn-Ups
• Participate and assist with 3rd party vendor acceptance tests
• Ensure end-to-end EBU E-line service integrations have been successfully tested prior to Layer 3 service configuration
• Maintain high standards of quality during incident resolution and customer implementation where required
FTK Vendor Compliance
• Perform monthly compliance checks to ensure FTK Vendor are diligently performing the following tasks;
• Verification of Layer 2 services configuration
• Loading Layer 2 services configuration
• Performing Layer 2 final tests and acceptance procedures
• Adhering to standard Operating Procedures for cut-over to live network
• Monitoring of Layer 2 service performance post service creation for at least 48 hours
• Perform final verification of integration according to plan and design specifications
• Perform project close-out, ensure corresponding documentation and sign off integration
Functional Support
• The incumbent will be required to provide adhoc technical and administrative support to other functional areas;
• Work with project managers, solution architects, engineers and FTK Vendors when planning the delivery of new services
• Involvement in Lab testing of new equipment and new product development
• Provide Solution Architects with solutions pertaining to the integration of L2 services
• Facilitate communication between FTK Vendor and MTN Transmission teams especially when troubleshooting
• Assist Third Party specialist to ensure that technical aspects of Third Party Layers 2 service provider agreements are negotiated in the best interest of MTN)
• Provide high level CTN/EBU support function and representation (technical) for Regional Transmission departments in MTN Network Group Operations
Continuous Process Improvement
• As the custodian of Layer 2 Service Integration quality the role will also be required to manage and update the Service Integration process and procedures on an ongoing basis;
• Monitor, analyse and escalate root cause issues that negatively impact Service Integration procedures.
• Identify tools & system changes that can be procured to improve overall efficiency Service Integration processes.
• Implement automated dashboards and reporting for various business units.
• Ensure Service Integration process & procedure documents are timeously updated.
• Adopt a proactive approach to prevent problems from arising in the future.
Education:
•Minimum of 3 year degree/diploma in Electronic Engineering and Technical Training in the appropriate areas
•Cisco Certification – CCNA, CCNP
•Fluent in English
Experience:
•Minimum of 5 years’ experience in IP and Networking, Transmission Systems, MPLS routing, VLAN Configurations, System Testing Procedures
•Work experience with ICT Products and Sales cycles
•Familiarity with key delivery and support KPI metrics
•Experience working in a large organization
