Job Title: Quality Assurance (QA) Specialist
Location: [Mount Edgecombe, Kwazulu-Natal 4068]
Company: International call group
Employment Type: [Full-time ]
Overview:
International call Group is looking for a highly motivated and detail-oriented Quality Assurance (QA) Specialist to join our growing team. The ideal candidate will have a passion for delivering service excellence, with a strong background in QA within a call center environment.
Key Responsibilities:
Monitor and evaluate customer interactions, including calls and written communications.
Deliver constructive feedback and support training initiatives to enhance performance.
Prepare detailed QA reports and contribute to continuous improvement strategies.
Ensure all customer interactions align with international service quality standards.
Requirements:
Proven experience in a Quality Assurance role within a call center setting.
Excellent analytical skills and keen attention to detail.
Strong communication, report writing, and coaching abilities.
Ability to work independently and collaboratively in a fast-paced environment.
How to Apply:
To be considered for this role, please send your CV to [email protected]
Alternatively, you can reach us via Whats App on 063 153 8097.
Job Type: Full-time
Work Location: In person
