Student Adviser

Job Overview

Student Adviser position available in Cape Town.

Makes personal efforts and coordinates with all necessary entities to get interested applicants (leads) through a positive experience in the most efficient way (without sacrificing quality of service), and converts as many of them possible to registered students, while binding them to one or more of the offered degrees and certificates.

Reporting to:
CC Supervisor

Evaluated by:
CC Supervisor

Payment scheme:
1. Basic Salary
2. Commission on registrations

Responsibilities

• Follow supervisor’s instructions
• Follow the procedures and all the steps in the right order of the qualification process
• Call/email applicants to assist them with the qualification process
• Use and update the CRM to enter all applicant related information, book appointments,

send emails with appropriate template, create yellow notes, update the bulletin board

• Process documents, forms and applications
• Effective time management – call all scheduled appointments, as well as contact all

non-contacted new leads within a maximum period of 48 hours. Screen applicants as
early as possible to screen

• Prioritization of tasks
• Meeting targets as given
• In-depth knowledge of all degrees, diplomas and short courses offered by Unicaf and

other partner universities

• Promotion of degrees, courses etc. at the lowest possible scholarship amount
• Communication with internal departments (via phone, email and personal presence) to

resolve inquiries

• Professional behavior during communication with applicants (calls, emails), as well as

with internal departments

• Any other tasks assigned by the Management

Requirements

• Bachelor’s degree
• Persuasiveness
• Computer skills
• Verbal and written communication skills
• Customer service orientation
• Organizational skills
• Attention to detail
• Judgement