Supply Chain Coordinator-Returns

takealot.com, a leading South African online retailer, is looking for a highly talented Supply Chain Coordinator to join our team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us.  We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

You will report to the Order Fulfilment Returns Manager

Your responsibilities will include:

• Referring operational issues and/or problems in a timeous and effective manner to the relevant stakeholders for resolution
• Being point of contact for Customer Service and TDT delivery hubs, ensuring efficient and accurate query resolution
• Report generation, so that hubs, the hubs' franchisees, and Franchise managers are aware of their current performance
• Other duties and tasks as assigned
• Ensure that managed hubs meet daily performance expectations and SLA targets
• Referring operational issues and/or problems in a timeous and effective manner to the relevant stakeholders for resolution
•  Being point of contact for Customer Service, TDT delivery hubs, 3PL's and DC facilities, ensuring query resolution
• Report generation, so that hubs, the hubs' franchisees and couriers are aware of their current performance
• Other duties and tasks as assigned
• Ensure the timeous return of return stock to the relevant returns DC
• Manage return claim functions
• Return query investigation

Competencies/Skills

• Ability to read and write in English and interpret written instructions
• Confidence in sharing information and providing feedback
• Solid communication
• Good working knowledge of internet browsers, MS Excel (advanced) and MS Outlook
• Basic math skills and sound mathematical reasoning
• Must have an organised approach to task completion and great attention to detail
• Ability to solve problems by analysing variables and applying appropriate solutions learned through experience and proficiency in understanding the job
• Able to communicate with all levels of management
• Strong organisation skills
• Demonstrated ability to effectively complete work records with strong attention to detail.
• Ability to read and interpret data and draw valid conclusions
• Ability to work in a fast-paced environment
• Must be able to work weekends and overtime as required

Qualifications:

• Matric (Grade 12)
• Degree / Diploma in Supply-Chain/ Logistics preferred
• The candidate needs a minimum of 3 years of relevant experience (warehouse management, customer service, returns)

The Environment:

• takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, its all in the execution after all.
• We love what we do and what we are creating.

We seek to Employ an Extra Ordinary Mind who:

• is forthright but respectful
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours)
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• is able to think about problems from a business perspective using technical and product input
• is curious and challenge the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for takealot.com.
• thinks like an owner of the business.
• is SMART, has INTEGRITY and is HARDWORKING

If you meet the above you are an Extraordinary Mind so come and join us!

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference