Business Segment: Personal & Private Banking
Location: ZA, WC, Cape Town, 75 A Z Berman Drive
Job Type: Full-time
Job Ref ID: 80186629A-0001
Date Posted: 8/25/2025
Job Description
To oversee all cash (including forex) matters (e.g., Cash Consultant II and/or ATMs) for a Point/s of Representation (POR/s) within client experience, product and laid down requirements. Specific responsibilities include:
Team Leadership & Performance Management: Lead, coach, and manage a team of Level II Cash Consultants, driving a culture of accountability, high performance, and exceptional client service.
Cash & Forex Operations Oversight: Oversee all cash functions including ATM/ANA maintenance, reconciliation, bulk cash, and foreign exchange operations, ensuring accuracy, efficiency, and compliance with SARB and bank regulations.
Risk, Compliance & Governance: Act as a custodian and key risk manager, ensuring all transactions, audits, and controls are managed within mandate and that irregularities are resolved timeously.
Operational Efficiency & Client Experience: Analyse cash flow trends, maintain optimal cash levels, support digital migration, and collaborate across departments to enhance service delivery and operational effectiveness.
Qualifications
National Diploma (NQF 6 or higher) in Business, Commerce, Finance, or a related field.
FAIS-aligned qualification (where applicable) will be advantageous.
Additional certifications in cash management, ATM/forex operations, or risk and compliance will be beneficial.
Experience Required
4–5 years' experience in a branch banking environment, with a solid understanding of cash handling, foreign exchange, ATM operations, and bulk cash procedures.
2–3 years in a leadership or supervisory role, managing a cash operations team, with proven ability to drive performance, manage risk, and uphold compliance in a high-volume environment.
Demonstrated ability to interpret and apply banking policies, including SARB regulations, cash security protocols, and operational risk management standards.
Experience in client engagement and internal collaboration, particularly around resolving cash discrepancies, managing escalations, and enhancing customer service in a frontline environment.
Additional Information
Behavioural Competencies:
Adopting Practical Approaches & Exploring Possibilities
Articulating Information & Providing Insights
Challenging & Generating Ideas
Convincing People & Understanding People
Following Procedures & Upholding Standards
Making Decisions
Technical Competencies:
Application & Submission Verification (Consumer Banking)
Banking Process & Procedures
Client Retention
Customer Acceptance & Review (Consumer Banking)
Customer Understanding ( Consumer Banking)
Product Knowledge (Consumer Banking)
Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or [email protected]
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