The successful candidates will be responsible for:
- Effectively managing the performance of the team of agents
- Taking responsibility for ensuring that the team conducts as many high quality interactions as possible, captures data effectively and traces voters efficiently
- Leading the team of agents to gather the highest quality data possible
- Meeting all required targets to achieve campaign 2026 LGE objectives
- Assisting with calling, data capturing, auditing and tracing, when necessary
Please submit your application by 16 June 2025 to be considered for this role, noting that any application that does not include the required or correct documentation, will not be considered.
Minimum requirements:
- National Senior Certificate or equivalent
- Proficiency in English and at least one other official language
- Staff management experience
- Relevant call centre or data capturing experience
- Computer literacy, particularly MS Office Suite
Skills:
- Telephone etiquette
- Time management and organisation
- Administration and attention to detail
Abilities:
- Use initiative and work well in high-pressure situations
- Be outcomes-orientated, not simply task-orientated
- Work independently
- Apply sound judgement
Knowledge and Commitment:
- Commitment to the Democratic Alliance principles, policies and program of action
- Willingness to go the extra mile, which may include working long and irregular hours, weekends, and public holidays where necessary
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