At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
Job posting end date: 07/31/2025
JOB TITLE: TECHNICAL SALES SUPPORT ENGINEER – SCREEN MEDIA SOLUTIONS, MA AFRICA, BASED IN CENTURION, GAUTENG
We are seeking a Technical Sales Support Engineer – Screen Media Solutions – MA Africa. The successful candidate will assure a high competence to give adequate specialist product and application support within Metso, and towards end users. Primary activities will include product support of the Screen Media portfolio, technical/field support, application and process support, warranty support, and price support.
The Technical Sales Support Engineer will participate with and assist the MA sales team to develop a jointly owned product sales strategy and action plans for the related products for the specific market area.
In terms of the high service and support level, the Technical Sales Support Engineer will liaise with the supply operations, Global PL functions and the MA sales team. In addition, the Technical Sales Support Engineer will conduct product training programs both internal and external.
The Technical Sales Support Engineer is considered an extension of the global PL Product Support role.
The Technical Sales Support Engineer should also manage, plan and execute on-site installation supervision, as well as process and performance inspections.
In this position, you will report directly to the Head of Screening - TSS
This position is mainly located in Centurion, Gauteng.
TEAM YOU’LL BELONG TO
You will join our Technical Sales Support team and work closely with internal and external stakeholders, such as Clients, Managers, Internal Staff, Suppliers and Customer Sales Relationships & Client Base.
WHAT YOU WILL DO
Drafting of Technical proposals and engineering support
Application and process support
Warranty support and problem solving
Installation and Inspection support on site
Market analyses regarding competitor activity market and pricing trends, etc
Pricing support to MA Sales team, and support and coordination on complex quotations
Product selection and product configuration support for complex applications as well as product line rules for service life guarantees, Product margin etc
Enhance MA team knowledge of the related products via regular product updates, technical support and competency development by providing internal product training programs
Enhance end customers knowledge of the related products by providing external product training programs
Implement the Global Product Line strategy with MA team. Regional Technical Support manager, will be an extension of Global Product line in the area
Assist MA to develop jointly owned MA Sales plans and implement strategies to achieve these
Work with the MA sales teams to identify new business opportunities on the related products
Establish and maintain a good company image by ensuring all Metso customer contact points get high competence application, process and up-to-date product support
Regularly travel with MA resources to present technical proposals to support MA sales efforts
Plan end customer visits aligned with the MA sales team
Extensive travel within designated regions, as well as international travel
Perform other duties as assigned by management from time to time
WHO YOU ARE
Matric (Grade 12)
Minimum 5 plus years’ field experience in the related products and screening field
Very high demand on up-to-date technical product specialist knowledge
Very high demand on process and application knowledge
Experience in complex matrix relationships
High understanding of and experience of support role
A strong understanding of core processes of the Metso customer base
WHAT SKILLS, COMPETENCIES AND REQUIREMENTS (HARD AND SOFT) ARE ESSENTIAL FOR THIS ROLE?
Position requires support management expertise, good customer relation skills, ability to work within a team environment, mechanical aptitude, creativity, innovation, and ability to see the larger picture
High sense of urgency and passion for service and support
Supervision skills
Strong relationship building skills, a bias for action and detail-oriented behaviors
A high level of computer skills is essential – Excel, Word, PowerPoint
Highly motivated individual with the ability to work autonomously, under stress and to meet
deadlines
Must be capable of effectively and accurately working on several projects at one time,
organizing and prioritizing tasks and working in a fast-paced environment
Strong communication, co-operation, interpersonal and presentation skills to manage internal
and external interfaces
While performing the duties of this job, the employee is regularly required to sit; use hands
and fingers; reach with hands and arms; and talk or hear
The employee is regularly required to stand, walk, climb and balance
The employee must occasionally lift and/or move up to 30 pounds
Specific vision abilities required by this job include close vision, distance vision, color vision,
peripheral vision, depth perception, and ability to adjust focus
Use of keyboards, telephones, copiers, telefax, visits and movement through shops, and travel
experiences
Climbing stairs, ladders, scaffolds at jobsites and customer facilities
Full drivers’ license with clean drivers record
WHAT'S IN IT FOR YOU
An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change
Compensation and rewards - Global incentive program tied to business and performance targets
Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment
A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
GET IN TOUCH
Want to rise above the possible with us?
Go to our website www.metso.com, click on careers and start your application
How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.
Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki.
metso.com
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