Technical Support Engineer
Overview ...
JBT Marel has an opportunity for a Technical Support Engineer to join our team based in Cape Town, South Africa.
The Opportunity ...
The ideal candidate will be responsible for the development and review of service products with the aim to increase revenue.
This role requires a strong technical background and a commitment to delivering exceptional customer service which will include the following:
Development of Service Products e.g., Tactical / Strategic Technical Solutions and Go-to-Market
Strategies with the aim to increase revenue (ProCare, Consumables, Retrofits…)
Develop, review, and improve service, EOL (end of life) and upgrade kits for all equipment sold and maintained in Southern African region.
Create and maintain ‘as-built’ diagrams/documentation, as well as process and procedure documentation to be used as group standard within Customer Service.
Build and maintain relationships with existing customers (Partner Management).
Follow up with existing customers on rebuild proposals, projects, and breakdowns and promote JBT Marel Spares, Service, Rebuilds and Upgrade Kits.
Customer emergency support (internal support to customer and JBT Marel field team).
Engineering support to field technicians and on-site project coordinator.
Oversee warranty process, repairs and/or replacements. Investigate and propose improvement or changes to rectify issues.
Present solutions for future needs and future projects to upper management.
Engineering support to RSA Engineering Office - when required.
Explain and simplify complex technical and design concepts.
Collaborate with Sales, Customer Service, and Operations team members on new concepts, solutions, proposals, and Request for Proposal (RFPs) to future customers.
Liaise with JBT Marel international offices on latest and new developments of existing equipment to support customers on all product lines in region.
Preparation and presentation of various Customer Services value add initiatives to management and potential customers.
Requirements and Skills:
Technical Diploma / Degree (or equivalent).
Minimum 3 to 5 years business experience required, preferably in a manufacturing environment.
English and Afrikaans proficiency (oral & written).
A good/deep understanding of JBT Marel Product Lines and market dynamics.
Enthusiastic about implementing change and challenging status quo.
Entrepreneurial spirit and can-do attitude.
Enjoys working cross-departmentally (interconnected with JBT Marel Regional team, Customers, and other supporting functions).
Eager to learn, initiative taker and problem-solver.
Proactive and continuous improvement attitude.
Meticulous and organized.
Have a good temper to handle disputes and emergencies and must be service-oriented.
Why work at JBT Marel ...
Our benefits include ...
Medical aid (optional)
Pension fund
Income protection cover
Group Life cover
13th Cheque
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
About JBT Marel ...
JBT Marel is an international market leading company in the global food processing industry. We have offices in more than 25 countries all over the world. We are growing both organically and by acquisitions and are continuously looking for new employees that want to grow with us! We offer you the growth potential of a company with a developing technology that is unique in its field, plus a collaborative working environment where your individuality, imagination and talent will be recognized and rewarded.
