To sell over the telephone to existing and potential clients and ensure sales targets are achieved, utilising established best practice customer service methods.
Responsibilities:
Sales & Business Growth
Achieve 100%+ of Gross Profit Target monthly. Overachievement will be rewarded.
Maintain minimum 90% YTD Gross Profit % consistently — anything below triggers immediate performance review.
Daily proactive outcalling to:
Generate new business pipelines.
Revive dormant accounts.
Upsell and cross-sell into existing clients.
Act as a sales hunter: identify untapped sectors and customers without waiting for leads to be handed down.
Consistently bring in new logos and accounts, not only managing existing ones.
Compete internally: set benchmarks so that other consultants strive to match or exceed your activity and results.
Rigorously follow SOPs, Fraud Prevention, and Order Verification processes.
Customer Service & Retention
Maintain a strong sales culture through professionalism and solution-oriented communication.
Be the first point of trust for customers by being responsive, reliable, and commercially savvy.
Take ownership of client problems until resolved, ensuring no escalation reaches management unnecessarily.
Build deep, long-term relationships with customers, driving repeat sales.
Develop a reputation internally and externally for being the consultant who delivers without excuses.
Training, Development & Knowledge Leadership
Stay ahead by mastering product knowledge faster than peers.
Regularly attend and complete product/service training.
Share insights, tricks, and winning approaches with the team — lead by example, not just instruction.
Continuously sharpen sales skills to remain a top performer in the division.
