Optimi is looking for self-driven individuals with excellent customer service skills to join our rapidly growing company in the Client Engagement Team. Successful candidates must be exceptional team players with a positive outlook and strong communication and interpersonal skills.
REQUIREMENTS
- Grade 12
- Certificate in Client Services or similar
- 1 year of Client Services/Call Centre experience
- A customer service-oriented attitude
- Familiarity with Microsoft Office suite (Word, Excel)
- Ticketing system: Zoho Desk/similar
- Proficiency in English, both verbally and in written communication
- Fluent in Afrikaans (advantageous)
- Be professional at all times and ensure customer satisfaction is maintained and takes the highest priority.
- Provide professional customer support by communicating with customers through various channels.
- Focusing on first-call resolutions and escalating issues to the manager.
- Be adaptable to different types of clients and scenarios, such as assisting clients who require support in person.
- Maintain in-depth product knowledge and educate customers about our products.
- Monitor and approve client postings to Facebook as per the guidelines provided.
- Manage transferred and escalated enquiries through the management enquiry system and give feedback to clients.
- Respond to client queries efficiently and effectively
- Always stay up to date in terms of CAMI
- Handle all tickets in line with SOP for the ticketing system (Zoho Desk)
- Assist colleagues with overflow work
The position is based in Centurion.
Should you not receive a call from us in 14 days, please consider your application unsuccessful.
Report job
