Purpose of the Job
The Trainee Manager will assume responsibility for delivering on daily operational requirements as directed by the Branch Manager and facilitated through the Trainee Manager Programme. More specifically, the role will coordinate and execute activities related to sales, customer management, merchandising, stock management, cash handling, banking, financial controls, systems, reporting and administration, while also supporting with supervision and staffing requirements. The Trainee Manager will ensure all aspects of a retail store is executed with excellence to create a shopping experience that delights our customers.
Role Description • Achieve store sales and profit targets through effective execution of divisional strategies. • Execute customer service excellence through every aspect of the store, including store appearance, display of merchandise, product placement, store layout, and selling procedures. • Respond to customer complaints in accordance with company policies and procedures. • Monitor and report on performance and sales against daily targets. • Execute stock management procedures, including monitoring stock and inventory, and performing quality assurance of merchandise on a regular basis. • Minimise stock loss through compliance with security measures, stock and cash handling procedures. • Implement pricing policies on merchandise • Coordinate merchandise display and sales promotion activities. • Orders merchandise and prepare requisitions to replenish merchandise on hand. • Perform administrative tasks to support the smooth operation of all store operations, including the submission of employee paperwork, preparing and submitting reports, and monitoring sales receipts and cash. • Execute financial administration including taking inventories, reconciling cash with sales receipts and preparing daily records of transactions. • Ensure employees comply with established security, sales and record keeping procedures and practices. • Support with people management functions including coordinating staffing schedules, managing of performance and upskilling of teams. • Monitor and report on the store’s compliance with healthy and safety policies
Job Objectives
- Staff management
- Stock management
- Floor-walk management
- Report analysis
- Trading premises maintenance
- Budget and target achievement
- Customer query/complaints resolution
Qualifications
Essential:
- Grade 12 qualification or equivalent
Desirable:
- Retail-related tertiary qualification
Experience
Desirable:
- FMCG experience within a retail outlet
Knowledge and Skills
Desirable:
- Product knowledge
- Branch systems knowledge
- Stock management
- Branch reports
