Job Title: Wholesale Order Specialist
Contractor Fee: $2,000 - $2,500/month
Work Arrangement: Remote
Engagement Type: Independent Contractor
Commitment: Full-time (Approx. 40 hours/week)
Company Overview:
Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses experienced in remote hires and are excited to welcome international team members. Tidal is owned and operated by consumer brand owners and operators. We have offshore team-building experience and aim to help businesses leverage global talent.
About This Role:
We are hiring a detail-oriented and dependable Wholesale Order Specialist to support the logistics and fulfillment operations of one of our fast-growing e-commerce clients. This role is ideal for someone who thrives on operational precision and clear communication. You will oversee wholesale order processing from start to finishensuring accuracy, timely fulfillment, and effective coordination between 3PLs, sales reps, and retail partners. The right candidate is comfortable with backend systems, understands wholesale workflows, and can handle exception management with professionalism and care.
Key Responsibilities:
Process B2B wholesale orders and track fulfillment from entry to delivery
Coordinate with 3PLs, freight partners, and internal teams to ensure accurate and timely shipments
Monitor open orders, resolve discrepancies, and prevent chargebacks
Maintain wholesale documentation, including invoices, packing slips, and routing guides
Communicate proactively with retail partners on order status and issue resolution
Support compliance with retailer guidelines and EDI requirements
Update and audit ERP and sales systems for accuracy and completeness
Software/Platforms/Tools:
Shopify Plus
Amazon Seller Central
SPS Commerce
Fulfil.io (or similar ERP)
Google Sheets / Excel
Slack
Zoom
EDI portals
Retailer platforms (e.g., Faire, Nordstrom, Target, etc.)
Qualifications:
At least 3-5 years of freelancing experience
Prior experience in wholesale operations, order fulfillment, or logistics
Strong working knowledge of e-commerce and ERP platforms
Excellent written and verbal communication skills in English
High attention to detail and ability to follow through on complex processes
Proactive and solutions-focused, with strong time management skills
Familiarity with routing guides and retailer compliance is a plus
Able to work independently in a fast-paced remote environment
Shift Schedule:
Monday to Friday, 9:00 AM to 5:00 PM US PST
