Job Overview
- Expiration date: 6 July 2025
- Location: Brackenfell, Western Cape
- Job Title: Workshop Manager
- Salary: R22,000
- Education Level: Diploma
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Job Level: Management
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Minimum Experience: 3 - 5 Years
Workshop Manager position available in Brackenfell.
We are looking for a dynamic, hands-on Workshop Manager to lead our technical operations in Cape Town.
This permanent, full-time position involves managing a team of 7 technicians (including 2 direct reports), ensuring compliance, and delivering exceptional service. You will report directly to the Branch Manager.
Key Responsibilities:
- Schedule daily technician routes (repairs, deliveries, service callouts)
- Provide technical support for installations, maintenance, and basic weighing equipment
- Manage software setup for new stores & online support for customers/technicians
- Oversee quotes, repairs & service on wrapping equipment; maintain target GP% on spares
- Assist with international dial-in support for distributors
- Ensure completion of job cards, site visit reports, and NRCS verification
- Maintain monthly checklists (laptops, phones, stock); order new equipment on time
- Manage spares/job card registers and servicing records for non-SLA stores
- Liaise with Lead Verification Officer to ensure regulatory compliance
- Conduct performance reviews, monitor KPIs, and lead staff training
- Coordinate weekend standby technicians & handle customer complaints
- Ensure team readiness for incident response (in alignment with Helpdesk)
Requirements:
- Matric + Diploma in Business Management
- Qualified Verification Officer (NRCS)
- 2+ years in FMCG with retail scale experience
- Valid driver’s license & own vehicle (non-negotiable)
- Clean criminal record
Technical Skills:
- Microsoft Office 365
- Basic IT knowledge
- SLP, Magnitude, POS software
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