Entity:
Finance
Job Family Group:
Business Support Group
Job Description:
The Accounts Receivable Analyst job exists to execute Accounts Receivable processes, ensure timely and accurate recording of account receivables into ledgers, customer account administration, and for the collection of dues and past due’s, ensuring that bp’s credit risk exposure is minimised.
About bp
Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner.
Key Accountabilities
Implement day-to-day accounts receivable and credit operations to ensure delivery meets customer expectations and cash collection performance targets.
Ensure the daily managing of prepaid accounts, daily account reconciliation, order tracking and verification of payments received on BP bank account by staying in sync with bp’s order releasing practise.
Lead order blocks, review / resolve all credit-held orders or customer restrictions and inform customer service and / or sales as appropriate
Process returned funds, deductions, other differences and transactions for exception cases, increase as required.
Ensure customer accounts are reconciled (Cash & Term) and filed with relevant supporting documentation
Monitor and action daily overdue accounts, unapplied cash, unapplied receipts and credits, over credit limit, accounts receivable aging balances, or delinquency and work with customers to reconcile issues and advance when necessary. Ensure timely resolution of account queries/disputes.
Obtain customer payment confirmation and provide inputs into Cash Flow Forecast.
Ensure that non fuels invoices are processed for the various businesses and collected.
Provide inputs to the Risk team in order to manage credit risk and limits
Accurately store, track, maintain and retrieve data. Support preparation of documents / adjustments for monthly, quarterly and year-end close.
Provide Customer responsive service levels, measured by productivity and telephony targets.
Ensure compliance with Standard Operating Procedures, SOX and BP credit policies.
Provide key business insights and management information that leverages process performance indicators that include overdue analysis, weekly credit commentary, payment performance data and monthly reports.
Analyse, determine root cause and apply appropriate resolution/ provide feedback on complex and non-routine customer issues that are escalated from business partners, team leads.
Ensure timely and accurate processing of all contractual obligations including and not limited to payment and recovery of rents, municipal services, Loans & Grants, rebates, discounts, retail convenience, incentives schemes, engineering, Dealer training, shop turnover, marketing promotions, loyalty programs, QSR, Mystery motorist/shopper etc
Ensure the generation of accurate and timely payment of / to third party / customer invoices for goods / services received on behalf of BP and in compliance with policies and procedures.
Maintain relevant NFI expiry diaries
Service Management & Continuous Improvement
Highlight process gaps and inefficiencies; proactively seek solutions to increase productivity and / or level of service provided.
Provide analysis and feedback regarding impact of new policies, new work, enhancements, etc. Identify gaps in current processes and assist in (at times leading) implementation of such changes.
Maintain strong professional relationships with relevant internal partners and external-stakeholders (e.g. customers, sales and other functionally related groups).
Collaborating closely with the business on a regular basis to ensure timely collections and query resolution.
Experience and Expertise
Educational background and Experience
Matric with credit management qualification preferred
Minimum 3 years’ experience in Accounts Receivable and dealing with customers.
Proven track record of effective team work
Effective communication and negotiation skills
Strong /credit management reconciliation skills
System knowledge:
Excel, JDE, ISP
We support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly.
There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, collaboration spaces in a modern office environment, and many others benefits! We operate a hybrid model with 60% from the office and 40% from home with flexibility as agreed with line management.
Travel Requirement
No travel is expected with this role
Relocation Assistance:
This role is not eligible for relocation
Remote Type:
This position is a hybrid of office/remote working
Skills:
Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.