Mission/ Core purpose of the Job:
Our primary goal is to hit targets effectively, driving revenue growth for the company. We achieve this by connecting with customers, understanding their needs, and delivering tailored solutions that exceed expectations. As trusted advisors, we guide customers through their purchasing journey with honesty, empathy, and expertise. Our dedication to exceptional service and building lasting relationships ensures customer satisfaction and loyalty, ultimately contributing to the company's success.
Key Performance Areas:
Sales Target Achievement:
- Consistently meet and exceed weekly, monthly, and annual sales targets.
- Convert leads into activated sales through outbound and inbound campaigns.
- Achieve and maintain a strong conversion rate.
Customer Satisfaction (CSAT):
- Build and maintain strong, long-lasting customer relationships by understanding their needs and effectively communicating the value proposition of products and services.
- Ensure high levels of customer satisfaction by providing accurate and timely information about product features, pricing, promotions, and terms of service.
- Maintain a very low monthly inflight cancellation rate to enhance customer satisfaction.
Product Knowledge and Communication:
- Demonstrate strong knowledge of fibre and broadband (LTE) products and services.
- Communicate effectively with customers over the phone and other communication channels, building rapport and trust.
Operational Efficiency:
- Maintain an up-to-date sales funnel and sales portfolio.
- Manage pre-orders, leads, and FNO "Bucket List" to avoid backlogs and ensure smooth operations.
- Collaborate with internal teams such as order fulfilment, product, and marketing departments to optimise sales processes.
Adaptability and Collaboration:
- Work independently with minimal supervision while also collaborating effectively within a team environment.
- Be flexible to work evenings and weekends as required to accommodate customer schedules and meet sales targets.
- Assist on ad hoc inbound campaigns (inbound calls, web chat, WA chat) as needed.
Continuous Improvement:
- Identify sales opportunities and follow up on leads generated through various channels, including marketing campaigns, referrals, and FNO Portals.
- Proactively seek feedback and implement strategies for continuous improvement in sales performance
Proficiency in Tools and Systems:
- Demonstrate proficiency in CRM software and Microsoft Office Suite (Word, Excel, Outlook) to manage sales activities effectively.
Education:
- Matric or equivalent
- Fluent in English
Global Experience Standards:
- At least 3-5 years of sales experience in a similar role (inbound and outbound)
- Minimum 2 years’ recent experience in ISP sales
- Must be self-motivated and Target driven
- Must have excellent time management skills, positive attitude and be organized
- Understanding of sales processes and dynamics.
- A commitment to excellent customer service.
- Excellent English and Afrikaans written and verbal communication skills.
- Superb interpersonal skills, including the ability to quickly build rapport with customers.
- Computer literate with proficiency in MS Office Suite and Outlook, especially Excel
- Strong knowledge of fiber and broadband (LTE) products and services
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers over the various communication channels (inbound calls, web chat, WA chat).
- Highly motivated and results-driven, with a passion for sales and a hunger to succeed in a dynamic and fast-paced environment.
- Ability to work independently with minimal supervision, as well as collaborate effectively within a team environment.
- Flexibility to work evenings and weekends as required to accommodate customer schedules and meet sales targets.