Job Advert Summary
Clover is looking for a Support Manager: Warehouse Development to develop and implement efficient warehouse processes and systems. Install and Optimize Warehouse Management Systems. Track efficiencies through the correct KPI's.
Minimum Requirements
- Degree
- Computer literate in Excel, PowerPoint, Outlook, MS Word, WMS Systems.
- Understanding of relationship between software and operational requirements
- Continuous Improvement Mindset
- Travel off-site / Overnight Stay
- High pressure
- Working with Senior Management
- Knowledge of equipment (including setup and running)
- Implement and Improve WMS KPI's (Daily, Weekly , Monthly)
- Project Management: Develop, plan and implementation skills
- Interpersonal abilities
Duties and Responsibilities
Warehouse Efficiencies
- Coordinate and implement WMS KPI's for all WMS facilities
- Standardize warehouse processes and WMS KPI's across all facilities
- Set-up Daily, Weekly and Monthly Warehouse KPI Reports
- Ensure best practices are identified and implemented nationally.
- Investigate and Implement New technologies to improve KPI's /reduce cost
Implement WMS system nationally
- Coordinate and implement WMS projects
- Write SOP's and conduct user training
- Set up location and systems, develop and design warehouse processes and algorithms for WMS
- Conduct hardware configuration and testing
- Update training documentation for national WMS bi-annually
Provide support to the WMS system
- Ensure payment of vendors for WMS purchases (e.g. maintenance, overtime, service rendered)
- Provide first/second line support for WMS systems. (24/7/365)
- Administer SLA's with WMS vendors and support vendors for hardware. (Startrack, Dispatcher & ITSSA)
- Coordinate and control the pool of hardware to support WMS software with vendors and finance.
Perform System and Process Audits
- Audit WMS processes annually to ensure compliance in process.
- Ensure KPI's is utilized to drive performance /reduce cost
Distribution Development
- Identify Areas where Warehouse Processes/Systems can assist the development/improvement of other development areas (link to secondary distribution, primary distribution and other areas of the Business)
- Accommodate and find suitable solutions to accommodate changes in the business (Customer DC's, New Principals...)