Chief Operating Officer

Company Overview:

We are a leading medical administration company committed to delivering value-based healthcare and functional rehabilitation for patients. Through strategic contracting with a wide network of allied service providers, our rehabilitation coordinators, and our bespoke IT platform, we offer coordinated care across the full continuum of rehabilitation. Our IT platform connects all stakeholders involved in patient care, enabling seamless coordination, reporting, and outcome tracking ensuring efficient, quality-driven rehabilitation.

Position Summary:

The Chief Operations Officer (COO) is a key member of the executive leadership team and is responsible for overseeing and managing the operational execution of the company’s strategic objectives. The COO will oversee three core departments:

• Allied Service Provider Network Expansion and Accreditation Team
• Marketing and Brand Management Team
• IT Support and User Functionality Development Team

The COO will ensure seamless integration and performance across these functions, driving company growth, service excellence, stakeholder satisfaction, and operational efficiency.

Key Responsibilities:

1. Strategic Operations Management

· Participate in executive leadership and strategy formulation, providing operational insights to guide decision-making.

· Translate the company’s vision and strategy into actionable objectives for operations, technology, and business development.

· Establish and monitor departmental goals, KPIs, SLAs, quality benchmarks, and report progress to the CEO and Exco.

· Oversee daily operations and ensure cohesive functioning across teams.

2. Allied Service Provider Network Expansion

· Lead the strategy and execution for recruiting, contracting, and onboarding allied service providers across the country.

· Implement processes for mapping provider needs, service gaps, and geographical reach.

· Develop and implement scalable models for provider engagement, quality assurance, and service delivery alignment.

· Ensure strategic alignment of network growth with business development goals.

3. Allied Service Provider Training & Accreditation

· Oversee development and implementation of training programs.

· Foster strong relationships with service providers and ensure adherence to the company’s clinical and operational protocols.

· Collaborate with clinical and administrative leaders to ensure seamless integration of new providers into the value-based care framework.

· Together with the clinical and administrative leaders, monitor provider performance metrics, patient outcomes, and service delivery to ensure compliance and continuous improvement.

4. Marketing and Brand Management

· Oversee all marketing and brand strategy, communications, and initiative execution to promote the company’s mission, service offerings, and growth objectives.

· Drive campaigns aimed at provider engagement, patient awareness, and stakeholder communication.

· Collaborate on content and design strategy across platforms including website, social media, and print.

· Ensure consistency and clarity in brand messaging across all channels.

· Support internal communication strategies to engage staff and service providers

5. IT Support & Development Oversight

· Lead the IT support and development teams to ensure optimal performance, innovation, and reliability.

· Maintain a high-functioning internal and external user experience through responsive support, training, and system usability.

· Guide the ongoing development and refinement of dashboards, workflows, interfaces, and reporting tools on the proprietary platform.

· Align IT initiatives with operational requirements and stakeholder feedback.

· Ensure the platform meets the needs of all users, including clinical teams, coordinators, providers, and patients.

· Support data collection and presentation to enable operational insights and outcome-based reporting.

6. Leadership and Team Development

· Lead, build and mentor high-performing teams and foster a culture of collaboration, innovation, and accountability.

· Facilitate cross-departmental communication and process integration.

7. Compliance and Quality Assurance

· Ensure adherence to POPIA, healthcare industry regulations, and internal governance standards.

· Establish and monitor operational quality assurance protocols.

8. Budgeting and Resource Allocation

· Develop and manage departmental budgets in line with company objectives.

· Assess operational needs and allocate resources effectively.

Key Competencies:

· Strategic thinking and operational planning

· Leadership and people development

· Excellent communication and negotiation skills

· Strong project management and analytical ability

· Understanding of value-based healthcare and digital health tools

Performance Metrics:

· Growth in networked service providers

· Service provider engagement and retention

· Platform usability satisfaction scores

· Efficiency and effectiveness of IT support

· Marketing ROI and brand engagement metrics

· Operational KPIs and departmental performance

Job Type: Full-time

Pay: R58 000,00 - R63 000,00 per month

Location:

• Cape Town, Western Cape (City of Cape Town) (Required)

Work Location: Remote