Client Account Manager

Drop Zero Digital
R 442 045 - R 559 727 a year
Suid-Afrika
3 weeks ago

Employment Type: Part‑Time (100–120 hrs/month, with the possibility of increasing over time based on performance)

Salary: Compensation is based on experience, skills, and location

Location: Remote


About Us:

At Drop Zero Digital, we partner with e-commerce brands to enhance their marketing strategies and deliver tangible results. We’ve generated over $10M in email revenue through data-driven segmentation, customer-focused design, and email flows that spark genuine engagement and long-term customer loyalty. We help brands connect with their audiences in ways that truly make a difference.
We’re a remote, high-ownership team that values adaptability, initiative, and meaningful work. If you’re someone who thrives with autonomy, communicates clearly, and enjoys building strong client relationships, you’ll feel right at home here.


What You’ll Do:

  • Manage and grow 5–7 client accounts (mostly DTC eCommerce) from kick-off to strategy reviews
  • Act as the client’s trusted partner—anticipate needs, answer questions, and provide actionable insights
  • Coordinate effectively with copywriters, designers, and technical specialists to ensure smooth project delivery
  • Audit Klaviyo campaigns, quality-check all assets, and translate data into clear recommendations
  • Track performance metrics and create reports that highlight key opportunities

Who You Are:
  • 1+ years’ experience managing clients or projects (agency or eCommerce experience a strong plus)
  • Fluent in written and spoken English, with excellent communication skills
  • Proactive and self-motivated—you don’t need micromanagement
  • Comfortable learning and working with tools such as Klaviyo, Slack, Notion, Trello, and Google Workspace
  • Available to work core hours between 10 a.m.–2 p.m. CET or 3 p.m.–7 p.m. CET, with some flexibility for occasional U.S. (PST) morning calls

Nice-To-Haves:
  • Experience writing copy, building creative briefs, or shaping email marketing strategies
  • You’re comfortable interpreting performance data and presenting it clearly to technical and non-technical teammates
  • Have prior experience working remotely and staying organized, proactive, and visible

Why You’ll Love Working With Us:

  • Real ownership over your projects and growth opportunities
  • Chance to grow into leadership roles
  • Flexible, fully remote role with a supportive and creative team
  • Opportunity to increase your hours and responsibilities over time, depending on performance

How To Apply:

We’re building a thoughtful, driven, and collaborative team—and we’re excited to meet you. 1. Answer the short questions embedded in this application form. Take your time; we value clarity and thoughtfulness. 2 . Record a 60–90 second Loom video introducing yourself and responding to the prompt provided in the application.
If this opportunity excites you, we’d love to hear from you!

Apply
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