Credential Process Coordinator

At 2U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world’s leading online learning platform, 2U powers more than 4,000 online higher education offerings – from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential.

What We’re Looking For:

The Credentialing Process Coordinator is responsible for overseeing and optimising the end-to-end credentialing process for University of Cape Town (UCT) programs. This role ensures accurate student data management, timely report delivery, and effective resolution of credentialing issues to facilitate the smooth and efficient issuance of certificates. This role requires close collaboration with both internal 2U teams and external UCT stakeholders.

Responsibilities Include, But Are Not Limited To:

• Credentialing Process Management: Oversee the complete credentialing process from student registration to certificate delivery, ensuring alignment between 2U and UCT systems.
• Data Management and Reporting: Manage and audit Beginning of Course (BoC) and End of Course (EoC) reports, ensuring data accuracy and timely delivery to UCT. Track and quantify credentialing issues, identifying root causes and implementing solutions.
• Student Verification Oversight: Monitor the student identity verification process using Jumio, address verification issues, and ensure compliance with verification protocols. Coordinate re-verification processes and troubleshoot verification failures.
• Red Flag Resolution: Manage and track "red flags" raised by UCT that may prevent certificate issuance. Develop and refine the red flag resolution process, ensuring timely resolution or enrollment adjustments.
• Communication and Collaboration: Act as a liaison between 2U teams (Central Operations, Student Success Advisors, Credential Management) and UCT teams. Communicate effectively to address issues, clarify processes, and align expectations.
• Process Improvement: Identify areas for process improvement within the credentialing workflow, streamline procedures, and develop documentation/training materials.
• Documentation and Tracking: Maintain and update credentialing process documentation, including process guides and resolution workbooks. Ensure accurate tracking of issues and resolutions.

Other Attributes That Will Help You In This Role:

• Strong organizational and project management skills.
• Excellent communication and interpersonal skills.
• Attention to detail and strong data management abilities.
• Experience with student information systems or similar data management platforms.
• Problem-solving skills and ability to identify and resolve complex issues.
• Ability to collaborate effectively with cross-functional teams.
• Familiarity with identity verification processes (e.g., Jumio) is a plus.

This job description emphasizes:

• The unique aspects of the UCT credentialing process.
• The need for coordination between 2U and UCT.
• The focus on data accuracy and timely reporting.
• The responsibility for issue resolution and process improvement.

Working Conditions 

Student Engagement Coordinators may be required to work on weekends, depending on business needs.

Benefits & Culture

Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you’re excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us – and do work that makes a difference. #NoBackRow

We offer comprehensive benefits (unique per country) and excellent work/life balance.
Full-time, ZA benefits include: 

• 2 complimentary Getsmarter short courses per year
• Subsidised medical aid with Discovery Health Medical Scheme
• 4% 2U contribution towards Discovery Life Pension Fund and Group Risk Benefit
• Employee Assistance Program (EAP)
• Generous leave policy including time off to volunteer for non-profit organization, study leave, sports leave and a company-wide festive season break

2U Diversity and Inclusion Statement

At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we’ve taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike. 

2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to us at: recruitingaccommodations@2u.com. 

About 2U Inc. (NASDAQ: TWOU)

For more than a decade, 2U, Inc. has been the digital transformation partner of choice to great non-profit colleges and universities delivering high-quality online education at scale. As the parent company of edX, a leading global online learning platform, 2U provides over 45 million learners with access to world-class education in partnership with more than 230 colleges, universities, and corporations. Our people and technology are powering more than 4,000 digital education offerings — from free courses to full degrees — and helping unlock human potential. To learn more: visit 2U.com.

About edX

edX is the education movement for restless learners and a leading global online learning platform from 2U, Inc. (Nasdaq: TWOU). Together with the majority of the world’s top-ranked universities and industry-leading companies, we bring our community of over 45 million learners world-class education to support them at every stage of their lives and careers, from free courses to full degrees. And we're not stopping there — we're relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location. Learn more at edX.org.

Learn more at https://2u.com/careers/
#NoBackRow

The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay. 

2U is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. 2U requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.